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369a870e77b25c4e's avatar
369a870e77b25c4e
Seasoned Newcomer
24 days ago
Solved

Wrong password after just changing my password

Hi everybody. So it's not my actual account, i have another one with all my games on it, and after trying to connect it said to me: "Wrong password" so i asked for a code to reset it, received it, typed my new password, got the confirmation message that it was changed, and everything was well.

Then i go back to the login screen, enter my ID, my password and, you guessed it, "wrong password."

So i send another security code to my email, receive it, change AGAIN my password and this time i make absolutely sure of what i'm typing, copy it in a document and the website tell me my password was changed.

I go back to the login screen, enter my ID, copy and past my ******* password, and guess what? Wrong password. What am i supposed to do in that case?

account info

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    23 days ago

    That's unusual 369a870e77b25c4e​, have you bee making a lot of account changes of late? It may be a security precaution in effect.

    Can you try changing your password again but this time write it out and then copy and paste it in when resetting and when logging to see if that helps.

    Let me know how you get on.

    Darko

  • 369a870e77b25c4e's avatar
    369a870e77b25c4e
    Seasoned Newcomer
    22 days ago

    Hey Darko, thanks for your answer.

    Unfortunately, or fortunately in my case, the problem... pretty much solved itself. I let it rest for 24 hours, tried it again the next day with the last password i entered, and it let me access my account. So i don't know what changed, but it solved itself. I wish i could tell you how i did it in case someone had the same problem but unfortunately, i don't know how it solved itself.

    Anyway, consider the case solved.

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