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tkjk516's avatar
tkjk516
Rising Newcomer
2 days ago
Solved

Xbox account issue

My old EA Account linked to my xbox Account, but the email I registered has been canceled. I asked customers for help 3 times. Every time they ask the same question, I have tried my best to answer. How can I completely remember an Account that has not been used for a long time? They can't directly unlink my xbox Account. At present, there is no way for this EA Account to link to my xbox Account, which really makes me helpless.

  • Sorry to say tkjk516​ but if you are unable to verify account ownership then our team will not be able to grant you access to or make any changes to an account.

    Best thing we can recommend is to gather as much additional info as you can.

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Sorry to say tkjk516​ but if you are unable to verify account ownership then our team will not be able to grant you access to or make any changes to an account.

    Best thing we can recommend is to gather as much additional info as you can.

    Darko

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