Forum Discussion
Hey @Cyberdeath88
I'm sorry to hear about your poor experience with our support agents 😞
The reason why you've been redirected to forum is that our advisers have really limited access to game tools when it comes to A Way Out. You should remember that AWO is part of EA Originals series, which gives small developers a chance to introduce their work to the bigger audience. EA don't have control over the developer tools, so unfortunately our agents are often unable to help, when a player encounters a game-breaking bug and basic troubleshooting doesn't help. We can make the studio aware of the problem (in this case - Hazelight) and that's what I did. However, I'm unsure if the game will receive any updates. Especially if the problem doesn't concern the majority of the players and some people managed to solve it with the workaround.
Again, I'm sorry that I don't have any better news for you ☹️
/Ataashi
Hey, I sent an email to Hazelight's public email about the bug. Hopefully they'll respond. Try sending emails to them so they'll notice the problem and hopefully fix it. 😃 You guys can find the email on their homepage, good luck!