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ernie62's avatar
ernie62
2 years ago
Solved

A Way Out AGAIN

Hello. I am and have for many weeks now continue to have problems with A Way Out game. Running windows 11 on a high end gaming pc.  I have re downloaded it 4 times including purchasing it only to ne...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @ernie62 

    To confirm if you wish to speak to support over email you would want to create a ticket on our support site, we are not able to email here on the Answers HQ forums. 

     

    How to use EA Help

     

    Additionally, there are not multiple versions of the game to share, as there is only one version you would download from the client you are playing from. 

     

    Would it be possible to get the Dxdiag file and Origin Error ID previously requested above? 

     

    Cheers!

     

ernie62's avatar
ernie62
2 years ago

Why Hello.  Thank you so much for your help.  I really just want to purchase this game so hopefully you can sort it out.  It appears so many people have had trouble with the game in the past which hopefully the develpoers have resolved.  I have rebooted my computer several times and loaded the game immediately with no luck.  I also have uninstalled it and re installed it 3 times with no luck.  I really do not know what is happening but i wonder if some one can send me a link to a version that ordinarily works well and see if that will resolve it.  My computer was maybe 1 month old when I first had this issue so maybe 3 months old now.  It is a "super fast" Asus I7 with the GeForce RTX graphics card I think it is called. If it is easier to communicate via my email it is [edit: email address removed].  Thank you again.  Darren

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @ernie62 

To confirm if you wish to speak to support over email you would want to create a ticket on our support site, we are not able to email here on the Answers HQ forums. 

 

How to use EA Help

 

Additionally, there are not multiple versions of the game to share, as there is only one version you would download from the client you are playing from. 

 

Would it be possible to get the Dxdiag file and Origin Error ID previously requested above? 

 

Cheers!

 

  • ernie62's avatar
    ernie62
    2 years ago

    Thank you for your reply.  I have no idea how or where to find what you are asking.  If you are asking for an error code when the issue happens then there is not one.  The games just stops and boots me back to the desk top.  Can you tell me how I can find what you are after please.  Darren

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @ernie62 

    Apologies on the confusion you should be able to click links from my post. 

    I can share them again below:

    - DxDiag (<-- link)

    - EA app Error ID (<-- link)

    Clicking on both will show you a guide on how to get a Dxdiag file and an error ID from the EA app. These can help our teams better understand an issue. 

  • ernie62's avatar
    ernie62
    2 years ago

    Hi. i have attached the dx diag.  2f0856e9-8117-4a16-8971-3322174aec40 IS A REPORT

     Thank you

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