A Way Out does not start (Steam)
Hi, A ways out does not start from steam. When I open the EA App seperately, it recognizes I own it though steam (My Games), but tells me it is not installed and I need to install it through stea...
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @Dirtz2k
Great breakdown, and thanks for all the information!
Could I get a few additional bits as well?
- Are your Steam and EA accounts linked together? (are those linked accounts currently signed in)
- Do you own A Way Out on Steam or access via EA Play?
- Have you played the full game or the friend's path on either the Steam or EA app clients in the past?
Also if you haven't can you try the following?
- Try deleting all EA app files from the following locations:
- C:\ProgramData
- C:\Users\[username]\AppData
- Then clear the Steam download Cache after restart your machine
- Once you are back up, launch Steam (only) as an admin and try running the game.
For your questions on how the EA app can see Steam (EA) games, Installed games that require the EA app launcher and linked accounts can tell the EA app you own a game on another client and will make it appear in the EA app client.
We don't have information on which EA files control launching, as we don't support manually editing files. We can dive through troubleshooting steps and report it back to the team, in the case of bugs.
Thanks!
Hi @EA_Illium
thanks for the quick reply and helpful instructions, unfortunately no progress yet.
- Yes, they are linked and the only ccounts I have on each platform. EA account management shows the linked status, but have not found anything in steam to indicate that. I have never tried logging in to EA with SteamID though (if that matters).
- I own A Way Out on Steam (purchase Jan 2023)
- I have owned it before during an EA Play membership and had installed it. I never played, but likely had started it - EA says total 6 min playtime. In the EA App Library, a warning shows that games had been removed due to an expired membership (Dec 2022). I cannot recall if I had uninstalled it between membership and steam purchase, but probably not.
I tried now with your instructions:
- Delete everything with EA (and Origin) in C:\ProgramData (had to stop EA background service to delete its log)
- Delete everything with EA (and Origin) in C:\Users\[username]\AppData
- Reboot
- Clear download cache in steam->Settings->Download->Clear Cache
- Restart Steam
- Start A Way Out
==> still the same issue. The only differenceis that when starting at the beginning, Steam said something with "…download…" for half a second - too fast for me to accurately read.
Thanks!
- EA_Illium
Hey @Dirtz2k
Apologies for the delay, to check if the EA app client is currently installed on your device.
If so, can you try uninstalling it, and deleting the folder at: Program Files/EA/EA Games/Electronic Arts (if its there)
After restarting your PC, check Task Manager for anything like "EA Background Service" (and stop/end the task if running).
Then try once more to launch Steam and A Way Out. Let me know if this fixes it for you or if you continue running into issues.
Hi @EA_Illium ,
thanks for the reply and suggestion, but no difference. What I did:
- uninstalled EA App
- deleted EA/Electronic Arts folders in Program Fles
- Deleted EA and Origin stuff in %APPDATA%
- Deleted EA and Origin stuff in ProgramData- Reboot PC
- nothing in task manager, but there is a service registered (EAAntiCheatService). It shows as Stopped though.
- Start Steam
- Start A Way Out
- EA Installer downloads and installs EA App
- Same loop with validating game etc. as originally.- checked Task manager now again and see:
*EA BackgroundService
*EACefSubProcess.exe
*EACefSubProcess.exe
*EALocalHostSvc.exe
*EADesktop.exe
*EACefSubProcess.exe
*EACefSubProcess.exe
*EACefSubProcess.exe
(yes, its multiple of those. The last 7 all show as "EA")
Best Regards,
Dirtz2k
