A Way Out does not start (Steam)
Hi, A ways out does not start from steam. When I open the EA App seperately, it recognizes I own it though steam (My Games), but tells me it is not installed and I need to install it through stea...
Forum Discussion
Hi @EA_Illium
thanks for the quick reply and helpful instructions, unfortunately no progress yet.
- Yes, they are linked and the only ccounts I have on each platform. EA account management shows the linked status, but have not found anything in steam to indicate that. I have never tried logging in to EA with SteamID though (if that matters).
- I own A Way Out on Steam (purchase Jan 2023)
- I have owned it before during an EA Play membership and had installed it. I never played, but likely had started it - EA says total 6 min playtime. In the EA App Library, a warning shows that games had been removed due to an expired membership (Dec 2022). I cannot recall if I had uninstalled it between membership and steam purchase, but probably not.
I tried now with your instructions:
- Delete everything with EA (and Origin) in C:\ProgramData (had to stop EA background service to delete its log)
- Delete everything with EA (and Origin) in C:\Users\[username]\AppData
- Reboot
- Clear download cache in steam->Settings->Download->Clear Cache
- Restart Steam
- Start A Way Out
==> still the same issue. The only differenceis that when starting at the beginning, Steam said something with "…download…" for half a second - too fast for me to accurately read.
Thanks!
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @Dirtz2k
Apologies for the delay, to check if the EA app client is currently installed on your device.
If so, can you try uninstalling it, and deleting the folder at: Program Files/EA/EA Games/Electronic Arts (if its there)
After restarting your PC, check Task Manager for anything like "EA Background Service" (and stop/end the task if running).
Then try once more to launch Steam and A Way Out. Let me know if this fixes it for you or if you continue running into issues.
Hi @EA_Illium ,
thanks for the reply and suggestion, but no difference. What I did:
- uninstalled EA App
- deleted EA/Electronic Arts folders in Program Fles
- Deleted EA and Origin stuff in %APPDATA%
- Deleted EA and Origin stuff in ProgramData- Reboot PC
- nothing in task manager, but there is a service registered (EAAntiCheatService). It shows as Stopped though.
- Start Steam
- Start A Way Out
- EA Installer downloads and installs EA App
- Same loop with validating game etc. as originally.- checked Task manager now again and see:
*EA BackgroundService
*EACefSubProcess.exe
*EACefSubProcess.exe
*EALocalHostSvc.exe
*EADesktop.exe
*EACefSubProcess.exe
*EACefSubProcess.exe
*EACefSubProcess.exe
(yes, its multiple of those. The last 7 all show as "EA")
Best Regards,
Dirtz2k
Hi @EA_Illium ,
do you have any other things that I can try to get this running?
Hi @EA_Illium ,
if even you are helpless, can you refund the game or give me credit to buy another game even though I purchased on Steam?As you agree I cannot even start the game and have tried everything possible, this is a clear software fault.
