Forum Discussion
EA_QueenBee
Community Manager
2 years agoHey @Celijee,
A good first step to try when you're having issues with the EA app is to clear the app's cache. Could you forward this to your friend?
https://help.ea.com/es/help/faq/clear-cache-to-fix-problems-with-your-games/#ea-app
Hopefully it'll solve the issue. Let me know if it works! 🙂
A good first step to try when you're having issues with the EA app is to clear the app's cache. Could you forward this to your friend?
https://help.ea.com/es/help/faq/clear-cache-to-fix-problems-with-your-games/#ea-app
Hopefully it'll solve the issue. Let me know if it works! 🙂
- 2 years ago
Hi, thanks for the quick response. He already cleared the cache and the problem persists, now he's trying to reinstall the game. Any other solution?
- EA_QueenBee2 years ago
Community Manager
@Celijee,
Unfortunate that the cache didn't help. Sometimes a reinstall works; I'd have tried repairing the game first myself, but that's just because it's faster.
Does your friend have issues starting any other games, or just A Way Out?- 2 years ago
Hello, thanks for the help. He plays many other games, this is the only one that gives problems, although this is the only one on this platform.