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Request151's avatar
Request151
3 years ago
Solved

Can't authenticate in game, can't unlink my ps5 account

I can't authenticate my account in a way out in PS5,I changed my password but it didn't change anything so ı want to unlink my account but ı cant.
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @Request151,

    It looks like your PlayStation account is linked to an old or disabled EA account. I recommend that you reach out to our live support team via the following link so they can take a look at how they can best get you back into your account:

    https://help.ea.com/en/contact-us/
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @Request151,

It looks like your PlayStation account is linked to an old or disabled EA account. I recommend that you reach out to our live support team via the following link so they can take a look at how they can best get you back into your account:

https://help.ea.com/en/contact-us/
  • 0262f45e9774701's avatar
    0262f45e9774701
    3 years ago

    Contact us link doesn't work, sends you in a loop, doesn't let you actually contact anyone. I'm having this same issue. Do you not want people to play your games? I paid for this.

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