Can't connect to servers PS4
I've been trying to connect to the servers and it keeps on saying that I can't connect to the ea servers. I keep on getting error code CMS3/11 This person is getting to same thing as me https://tw...
Forum Discussion
EA_Leeloo
EA Staff (Retired)
EA Staff (Retired)Hey everyone,
I know it's been a while; sometimes it can take some time until we get to respond to posts because we are keeping an eye on a lot of different things - so apologies for the late reply.
@SensaiGaia1 Have you been able to login since you posted? What error are you receiving? Have you checked if resetting your password/account details makes a difference?
@geoflintuk I'm assuming you're still getting the error that your account is invalid/ineligible?
May I ask what you have tried so far? If you haven't done this yet, could you try and see if resetting your password helps? Also, make sure that all your other account details are up to date.
@SirRouts Are you able to play now? If not, may I ask what error you're getting and which steps you have tried so far so we can narrow down your issue?
@RedDocZombie Sorry to hear you can't connect. Are you getting an error code when you're trying to connect? Could you please let me know which troubleshooting steps you have tried so far?
- Leeloo
@EA_Leeloo Thanks very much for getting back, really appreciate it. Sadly a password reset didn’t work :-(
- EA_Leeloo
@geoflintuk Dang, I had hoped this would do the trick. ☹️ Just to confirm though: you reset the password of your EA account, right? Could you try again using this link, just to cover all our bases? Sometimes the second time's the charm. 🍀
If this doesn't help either, I'd recommend you contact EA Help so someone can take a look at your account. Make sure you choose the call or chat option.
Hopefully, we can get to the root of this soon and get you playing soon! 🤞
- Leeloo
Thanks @EA_Leeloo sadly still no luck ☹️
- EA_Leeloo@geoflintuk That sucks. 😔 Have you had any luck getting in touch with EA Help yet?
