Forum Discussion

SIRx4's avatar
SIRx4
2 years ago
Solved

Can't install A way out - unavaible in your regoin

I have tried to install A way out through my game pass subscription but when I click to install it opens the EA app with a message that say the item is unavailable in your region.
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @SIRx4 Thanks for the update, This would indicate then that either your EA account or Xbox account is in a non-supported region. 

    I would recommend making sure your EA account and Xbox account information is up to date and accurate. If this continues you may want to reach out to Xbox support to confirm the game pass sub should allow access to your region. 

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago
@SIRx4 What region are you located in? Do you have a VPN or anything else that might effect your network traffic?
SIRx4's avatar
SIRx4
2 years ago
@EA_Illium I am from Israel and don't have VPN
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @SIRx4 Thanks for the update, This would indicate then that either your EA account or Xbox account is in a non-supported region. 

    I would recommend making sure your EA account and Xbox account information is up to date and accurate. If this continues you may want to reach out to Xbox support to confirm the game pass sub should allow access to your region. 

    Cheers!

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,501 PostsLatest Activity: 3 hours ago