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nakachvvya_'s avatar
nakachvvya_
3 years ago
Solved

Can't play It Takes Two online

I've trouble shooted every possible thing at this point but no matter what I do I can't play It Takes Two online with my friend. I can't even join an online server to invite someone to play with me. I keep getting the same error code every single time. I've changed wifis, deleted and redownloaded the game, cleared the cache, checked for corrupt data, hard reset my switch, disconnected all other accounts connected to my EA account, checked for updates. But every time I try to join an online match it tells me "Your account settings has changed. Please connect again now. Result Code: 105-80190000. I want a refund at this point because I've spent more hours trying to make the game work than actually getting to play it. And you can't play it by yourself!!!

22 Replies

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @nakachvvya_ We can try to take a further look at the error message if you want. To confirm are you playing from the EA app or Steam? Also, are you playing with a child account or an adult account? 

    If you would still like to look at a refund, if the game was purchased from the EA App you will want to check out our help article for more information: How to get a refund for EA games

    Cheers!

  • nakachvvya_'s avatar
    nakachvvya_
    3 years ago

    Hi! I’m playing It Takes Two on my Nintendo Switch. The only way I can get it to work is if I delete the app entirely and redownload it and not open the app until I’m ready to play. I can play once and then I have to delete the app and everything if I want to play again.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @nakachvvya_ Thanks for this information! definitely a strange issue... To confirm is either your EA account or Nintendo account set up as a child account?

    If not, have either had their DOB reflect to become adult accounts?
  • nakachvvya_'s avatar
    nakachvvya_
    3 years ago

    Neither of them are child accounts. I’m an adult and they have the correct birthday on them.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @nakachvvya_ Thanks for this information, to check do you have invites in your EA account security settings blocked?
  • nakachvvya_'s avatar
    nakachvvya_
    3 years ago

    I don't see anything about invitations in my EA Account security settings. I only see password, login verification, trusted devices, and secondary email.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    Hi @nakachvvya_, under the Privacy Settings tab on the left, do you have options enabled for:

    - Who can see my profile...
    - Allow users to search for me...

    Also, make sure you don't have your friends account on the EA Blocked users list.

  • nakachvvya_'s avatar
    nakachvvya_
    3 years ago

    I don’t have it blocked. It gives me the error just trying to go online, I don’t even get the chance to invite anyone 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @nakachvvya_ Thanks for the update, This is definitely a strange issue. 

    To check do you play any other game on your EA account or with the switch and EA? 

    If not can you try logging into either help.ea.com or ea.com with your EA account then restarting the switch and checking if the error message pops up?

  • Jangotchi97's avatar
    Jangotchi97
    3 years ago

    I am having the same issue. What is causing this? Why pay $45 for a game we cannot use? Ridiculous. 

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