Forum Discussion
3 years ago
Dave,
i think there is still some confustion. I have yet to be able to play the game. It was purchased throught steam for me as a gift for my birthday.
I installed (steam) and when I click play the EA App opens and I get the "You don't have access" error message.
The EA App recognizes it on my PC.
I'm just trying to figure out what to do.
Thanks in advance
EA_David
Community Admin
3 years ago@dragonrossx3 Thanks. We're looking into this on our end, can you run the EA app error reporter and drop the Report ID in the thread: https://help.ea.com/en-gb/help/ea/ea-app/run-ea-error-report/
- 3 years ago
I will most certainly will but It will be a few hours before I can.
I was actually just thinking about refunding the game in steam then repurchasing it EA app.
Thoughts?
- EA_David3 years ago
Community Admin
It's definitely worth a shot, please let us know either way if this works.
Also @BrvLttlTstr could you also generate a report and post the number here?
Thanks.- 3 years ago
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