Forum Discussion

mateus17sw's avatar
mateus17sw
4 years ago
Solved

code":107019

Every time i try to download It Takes Two from Xbox store i get the same error: {"error":"Internal server error","error_description":null,"error_code":null,"code":107019}.
Already changed my password, i have the ultimate game pass stil doesnt work

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

    https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


    This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

    Thanks, I hope this helps. 

9 Replies

  • Hoya9's avatar
    Hoya9
    3 years ago

    4 tickets on EA help and the issue still persist after a year. I feel bad for the devs, whose games are being published by ea. I'm giving up and will make sure ea will receive exactly 0$ from me going forward

  • DarthhWaderr's avatar
    DarthhWaderr
    3 years ago

    EA support cannot help about this problem. It has been my 5th attempt with the support but all they say is "Your account is already linked. Is there anything else we can help?". It sucks.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

    https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


    This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

    Thanks, I hope this helps. 

  • Ale2478's avatar
    Ale2478
    3 years ago
    @EA_Illium congratulations now you managed to bug even more what was already buggy and it's still arrogating to copy that * again in the comments
  • rVenson's avatar
    rVenson
    2 years ago

    Same problem here. This support is an embarrassment

  • abcrmzZ9OKWh0's avatar
    abcrmzZ9OKWh0
    2 years ago

    dude. open a contact with help online. 

    In my case , there was a already linked xbox account with the same email but different gametag. I think it was because i created a xbox account in the console. Now i got the error in XBOX PC . I suppose the ea system thiks is a different account

    talking online with support the manually unlink this old account and I could try again

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 19 hours ago