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lllegalSpecOps's avatar
lllegalSpecOps
5 years ago
Solved

Crashing on initial load - Console

Just downloaded the game on Xbox one and when I hit A to initialize the game it crashes at step 6 of 11 every time. Cleared my cache and uninstalled and reinstalled already not sure what else to try. My friends are playing it just fine only difference is someone bought the game for me as a gift and my buddies bought it themselves.

(Changed the thread title to reflect the platform) - Atic 

  • cofmann's avatar
    cofmann
    5 years ago

    Hey everyone, 

    Update: 


    We are investigating the issue and the temas needs some more information from you. 

    • What Gamertag do you have? 
    • What platform are you on? 
    • How many do you have on your friends list?

    Thanks! 

    Edit: Accepting this a solution highlight that we are investigating the issue.

    /Atic 

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  • Jangles04's avatar
    Jangles04
    5 years ago
    error ce-34878-0 Which according to PlayStation is just saying the game has crashed and the only suggested action is make sure the console and game are both up to date which both are.
  • Jangles04's avatar
    Jangles04
    5 years ago
    @EA_Atic Also installed on the original internal hard drive have never had this issue with another game as mentioned before have also tried fully uninstalling and re installing but still no luck
  • Brads20's avatar
    Brads20
    5 years ago

    Have tried this a few times and it still after the load screen 'press any button to start' it freezes on 6/11 connecting to lobby then dashboards. I have tried on multiple Internet connections and I'm still getting the same crash at the same point.

    I bought the standard game straight from the Microsoft store and I live in the UK - London. 

    Hope this helps 

  • X_eRkOo_C's avatar
    X_eRkOo_C
    5 years ago
    @EA_Rtas Hello i tried everything i hard reset my Xbox, uninstall and Install the Game Like the 10th time. Clearing the Game Data cache. But nothing works. The Game Crashes in Login step 8/11 "waiting for inventory" maybe there are some issues to Claim the Bonus Content dlc from the pre Order mythic Edition on Xbox.
  • JanosITA's avatar
    JanosITA
    5 years ago

    Same for me.. it freeze on 8/10 loading screen on.xbox one X. Tried everything but not work 

  • Leskiz974's avatar
    Leskiz974
    5 years ago

    Always the same problem ... the crash persists! still impossible to play even by reinstalling the latest update of a ps4 system! please make something fast

  • cofmann's avatar
    cofmann
    Icon for DICE Team rankDICE Team
    5 years ago

    Hello everyone, 

    I have sent the crashing issue on to our team for investigations. 

    In the mean time I have a quick question: What edition did everyone get? 

    Thanks! 

    /Atic 

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