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sadgamerforever's avatar
2 years ago
Solved

critical issue with linking my Steam account and experiencing lost game progres

I am writing to report a critical issue with linking my Steam account and experiencing lost game progress. When I attempt to link my account on your platform, it states that there is no linked Steam...
  • EA_Illium's avatar
    2 years ago

    Hi @sadgamerforever6 

    To confirm Progress for games are stored on your EA account and not your platform account, if you unlink Steam from it's originally connected EA account you will lose progress. 

     

    For information on linking a new account or unlinking an older account from EA, check out our help articles below. Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

     

    We are unable to link or unlink accounts for you here on Answers HQ, you will want to log into your accounts and follow the steps mentioned in the articles above to link your account back. 

     

    Cheers!

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