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chrissalim's avatar
2 years ago
Solved

Didn't receive any Reset Email Password for Existing Account

I've made this account just to make this question, since EA help need to login just to chat with supports.

It's been a long time since I logged in to my account(not this one), and today I want to play PVZ:Garden Warfare which they told me that my credentials might be expired and I need to reset my password?

So I just go along with it and want to reset my password, and I didn't receive any email to reset the password which I should have to.
So I'm in a pinch where I need to login to chat with support, but I can't login since I need to reset my password nor receive any email regarding reset password.

Any recommendations what should I do?

  • Hey @chrissalim  for this one, you can contact our live support at help.ea.comTo request a chat or open a case through email without logging in: 
     
     

    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @chrissalim  for this one, you can contact our live support at help.ea.comTo request a chat or open a case through email without logging in: 
     
     

    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 
  • EA_Kalina's avatar
    EA_Kalina
    Icon for Community Manager rankCommunity Manager
    2 years ago

    In place of the game title, select EA account and then I need help logging in to my EA account.

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