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tate_0660's avatar
tate_0660
5 years ago
Solved

duplicate email

I just downloaded a game called “A way out” and it asked if i wanted to update my email so i did and i typed my current email address in and it says its a duplicate email.

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi Everyone, 

    If there is an email address you want to use on a new EA account that is already tied to an existing EA account, you will first need to sign into the older account and update the email address to something else. You will then be free to use the email address on your new account. 

    You can sign into your EA account at help.ea.com then select the "Accounts" option and then "Change Email" option

    If you continue running into account issues, you will want to reach out to our support to take a look and see what options may be available. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    Thanks!

9 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @tate_0660 that would mean that the email you are trying to use is already associated with an EA account. In order to use it you would first need to remove it from the account it is linked to.


    Darko 

  • Kylo_is_beast's avatar
    Kylo_is_beast
    4 years ago

    By any chance, I moved from ps4 to Xbox and I play battlefront 2 and when I try and log in it says duplicate email. how do I unlink my EA account off my ps4 account?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi Everyone, 

    If there is an email address you want to use on a new EA account that is already tied to an existing EA account, you will first need to sign into the older account and update the email address to something else. You will then be free to use the email address on your new account. 

    You can sign into your EA account at help.ea.com then select the "Accounts" option and then "Change Email" option

    If you continue running into account issues, you will want to reach out to our support to take a look and see what options may be available. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    Thanks!

  • Caribo's avatar
    Caribo
    2 years ago

    me too but i cant log into my old email and ive made a new email and ea doesnt send codes to it even when they say they do

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