EA Play Pro only - Your game failed to launch

Hello @criss-vaughn,

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or getting answers (from players & experts)and getting back in the game!

Pls see this topic:

https://answers.ea.com/t5/Wild-Hearts/Steam-quot-Your-game-failed-to-launch-quot/m-p/12303578/highlight/true#M562

https://answers.ea.com/t5/Wild-Hearts/Steam-quot-Your-game-failed-to-launch-quot/m-p/12300214/highlight/true#M301

Hi and thank you for getting back to me.

Yeah, I checked those threads, but all solutions lead to an interaction with Steam.

However, I do not have the Steam version.

I am an EA Play Pro only user and whatever I have tried, it hasn't helped.

thanks, any help highly appreciated

criss

I have the same Issue.

After first Loading Screen the Picture stays black and crashes.

Using the EA Play Pro Version.

Yeah, I mean I get it: New franchise, lots of players, lots of issues + PC and consoles - it is quite a workload.

But: I do pay for EA Play Pro and I do not really regret it, cause I like a lot of games.

So I think: Heck yeah, early access, cool, let's start (February 13th).

Then: I read all these posts about the issue(s), but it's only related to the cross connection w/ Steam.

So w/o ranting or bashing or anything else: It's just disappointing to pay all this money and not being able to access the game at all.

Also, w/o having the slightest glimpse, just that senseless hint.

For what it's worth, I finally found a solution myself:

- the game .exe was set to "run as administrator" (I don't know why / how)

- as soon as I removed that, the error was gone, but the game still didn't open (just a short "blink")

- killing the RTSS / MSI Afterburner and hwinfo did the trick, game loading up

hope that helps somebody

---

@criss-vaughn wrote:

For what it's worth, I finally found a solution myself:

- the game .exe was set to "run as administrator" (I don't know why / how)

- as soon as I removed that, the error was gone, but the game still didn't open (just a short "blink")

- killing the RTSS / MSI Afterburner and hwinfo did the trick, game loading up

hope that helps somebody

---

Did Not Work for me unfortunately. Game loads Up, and after loading Screen blacksreen followed by crash. Thank you anyway.

When I press the play icon in the EA app, I see a short loading spinner and then the EA app goes into the foreground and nothing happens.
No error message, nothing.

My specs:
Ryzen 5900x
RTX 4090
32 GB RAM
Got the game via EA Play Pro.

Things I tried so far from other threads:
- run the game as admin
- Don't run the game as admin
- disable full screen optimization
- clear cache of EA Launcher
- validate the game via EA Launcher
- redownload the game via EA Launcher
- change the drive the game is installed on
- make sure win11 is up to date
- update GPU driver
- install GPU driver fresh via DDU

- check windows for errors
- check harddrive for errors ()
- check RAM for errors (nothnothing found)
- run GPU benchmarks (results are in line with similar cards)
- disable Onedrive
- disable all overlays including EA Launcher overlay, MSI afterburner
- deactivating all other launchers and apps
- restarting the PC several times in the process
What else can I do?