Re: [Known Issue] It Takes Two on Nintendo Switch: Online Play Error 105-80190000

When I try to play online in it takes two on my switch, I keep getting the same error: Unable to Connect to the EA servers. Please check your internet connection and try again.

result code: 401-6d

I just want to play online, can somebody help me? (I have a Nintendo switch online subscribtion)

So I just purchased and downloaded the game It Takes Two on my Nintendo Switch console but whenever I try to go into online mode, I get an error message saying "Your account settings has changed. Please connect again now. Result Code: 105-80190000".  I tried looking online to see if other people had the same issue but the only people who had the same issue seemed to have it for the friend's pass whereas I have the full game. I'm not sure what I should do.

unable to connect to the EA servers.

Please check your internet connection, make sure the platform client is online and try again.

Result Code:102-802c0000

This has bothered me for a long time. When I enter the game, it will be unresponsive for a while (black screen), and it will take two minutes to see the game menu interface. When I click to play online, it prompts that the ea server cannot be connected, and then I click on the line below, it will always show that it is connecting.
1. I am a Chinese player, so I tried to use the accelerator
2. Tried to synchronize the time zone
3. Tried using eaapp's app repair
4. Restart the computer
5. Reinstall eaapp
6. Reinstall it takes two
None of the above methods can solve it, I'm about to collapse

Hi,

We are suffering from disconnects from EA Server during the Chapter The Attic - Turn Up. We have tried lowering down the graphic settings but the issue still remains. We have also tried turning off antivirus and firewalls (not recommended) and ipconfigs commands. We are almost finished with the game and we hope you could help us. Thank you.

Hi Everyone, 

I wanted to check if anyone was still seeing an issue connecting online with ITT? If so please let us know the following... 

Platform(Include which Generation):
PSN ID or Xbox GT:
Type of Network being used:
Date/time issue occurred:
Are you getting an error message (if so what is it)?
What are you trying to do when running into an error/ getting stuck?
What was the last action you completed before it happened?
How often does the bug occur?
Steps: How can we find the bug ourselves?
Also, include any troubleshooting, Screenshots/Clips you might have:

I have a friend who is attempting to connect to my game online, I have the full game and he has the friend pass. Everytime he accepts the invite and attempts to connect, it keeps giving the error "your account settings have changed." It's on the switch and I'm not sure the answer to some of those questions but I do know we haven't even gotten to play together at all, he's just trying to connect online and it's not allowing him to.

Both on the switch, neither has a child account. My friend has the friend's pass while I have the full game.

exact same thing is happening to me! Both on switch, won’t connect online, same error code, both adult accounts, etc. 

Hi @gabiperez96 @rhi_mckinney 

Can we try the following?

Clear Cache: 

1. Open System Settings on the HOME Menu 

2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu 

2. Go to Manage Software and select Apex Legends 

3. Choose Check for Corrupt Data 

4. Choose Redownload if it finds any corrupt data 

3) Check for Switch System updates; 

4) Check for a power/sleep Mode issues. 

5) Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

If you continue running into issues, we may need to reach out to support to check if there are any issues with the EA account being used.

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

I was able to fix this error and wanted to share how:

When i connect to my EA account and check my account settings I saw that under my verified connections was both my Nintendo Switch and also Steam account.

First I tried disconnecting and reconnecting my switch account but that didnt work, i would still get the same error code even after logging in again.

I was about to give up but decided to try removing my steam account from my EA connections instead. Please note that doing so erases your save data with that account and EA. Luckily for me this is the only EA game i play so i didnt care.

As soon as my Steam account was disconnected i was able to log back in to my EA account on the Switch. Im not sure how but having the game on my PC and switch linked to the same EA account appeared to be causing an issue.

Surprised that the devs havent offered more help given that it literally renders the game unplayable.

Hello,

After being so mad for months for not being able to play the game i purchased with 40$ with my long distance relationship...

You came out of nowhere and fix it for us Standard smile

Bro, You're Amazing

Thank you ❤️

i kept getting the 150-80190000 error code during the attic chapter in it takes 2. what worked for me was to each log into our EA account and one of us had an expired password so we fixed that and it let us restart and continue the chapter!!!

Yes any time i try to get online it says sytems setting changed and that error message listed above that ends in 0000

I have tried all these and it won’t work

Ik this was three years ago, but have you found the solution to the problem?

When will you fix this issue EA_Illium

Hello I'm having the same issue. I tried to go through the follow steps:
Error code 105 801 90000 | EA Forums - 7579552
and 
Re: It Takes Two Nintendo Switch Error - 105-80190000 | EA Forums - 7590442

I also talked to EA Support but after trying the last step of switching my DNS, I am still getting the same issue. I was asked to create a forum post, hoping that I can get some follow up please. Here is my case number: #213425239. I know the issue was marked fixed, but it is not fixed.

Both my friend and I own the physical game card for It Takes Two, we are not using the friend pass.

If you're stuck on this error, try connecting via a mobile hotspot instead of your home Wi-Fi.

Why it works: This error is usually a 'handshake failure' where your ISP's firewall (common with fiber providers like Fision) blocks EA’s security validation. Using a hotspot bypasses these local network restrictions instantly.

Once you reach the in-game menu, you can usually switch back to your home Wi-Fi and stay connected. If this works, the issue is your router/ISP settings, not your account. 
I did it and it worked!!