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bogeymanEST's avatar
bogeymanEST
5 years ago
Solved

Game hard restarting my PC

Hi, I'm having an issue where in certain parts of the game, my PC hard reboots (as if someone had pressed the reset button). This is making it impossible for me and my friend to progress in the game....
  • bogeymanEST's avatar
    bogeymanEST
    5 years ago
    @EA_Illium Thanks for looking into it. I used the same rig, both on Windows and Linux and got the same reset.

    Good news is that I upgraded my CPU to an AMD 5900X which fixed the issue and I was able to finish the game without problems. So it must have had something to do with running the game with my specific hardware configuration.
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago
@bogeymanEST Wanted to confirm if you are playing on a windows device or through linux, I have been testing this from my rig and was unable to get it to reset there. If this is still happening would you be able to share a DXdiag?
Zeelmaekers's avatar
Zeelmaekers
Hero+
5 years ago

Might also want to check the event viewer.
Right-click the Windows icon in the bottom left, click on Event Viewer.
Make the window that pops up a bit bigger and opens the tab windows log.
There you see the system logs, click them open, and look for critical errors.

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