Game stuck on Finalizing installation.

Last Edit: I was refunded my monthly subscription and moving on from this abysmal experience.

I subscribed on EA Play Pro specifically to try this title, I downloaded it three times. Every time, at times for hours, the installation process, which starts immediately after the download is completed, stays stuck at 80% with the message:
"Finalizing
Wrapping up..."

Doesn't matter what I do, pause/restart, cancel and redownload or simply wait, nothing happens. There is no prompt hinting the game is installating, no other software (DirectX and whatnot), nothing. I tried doing complete reboots, starting EA's app in administrator mode before a fresh download. I tried changing installation drives, doesn't change a thing.

I am on Windows 11, using no VPNs, specs are:
RTX 4090
Ryzen 7800x3D

And tried installing on both the OS's dedicated 990 Pro drive from Samsung, and my dedicated games drive that also is on a 990 Pro drive from Samsung. At this point, I'm leaning towards a refund as your service is unreliable. In a moment of desperation, I tried to find an open source version of Origin (if that existed) hoping I'd find success but to no avail, it won't install. I also tried booting the game from the .exe but it can't complete the verification with EA's app.

I'm stuck with no solution.

Edit:
Forgot to mention, I did try the repair function too, checked data and then put me back to that finalizing phase.
I also tried uninstalling EA Play altogether and reinstalling. Same result.
I tried installing a different game, no success there either.

So I don't know what kind of telemetry or services EA need so bad to stop me from installing games from EA App but I'm not putting up with this and I certainly am not re-installing Windows. How do I proceed to get that subscription refunded since I can't install any game? The only one I got installed is Jedi Survivor (which I own) installed a few weeks ago (during launch week), but for some reason now can't install anything else.

immortals of aveum

EA_Illium
2 years ago
Hey Everyone,

I wanted to update this thread, The team has released Patch 1.0.6.0.

Can anyone download the update and confirm if this issue is still happening?

Cheers,

22 Replies

Hinder777
2 months ago
I had this same problem installing ME3, it was stuck on preparing after the download was finished. Stopping the background service instead of ending its task allowed me to finally reach "installing" after 2 days of struggling, thanx for the help buddy!
memointheworld
5 months ago
Hello bro, I have the same problem. As you said, I did not try to install it manually, but even though I waited for a long time, the installation remained stuck at the beginning. I wonder how many minutes did your manual installation take? Do you have any other solution suggestions, thank you">Hello bro, I have the same problem. As you said, I did not try to install it manually, but even though I waited for a long time, the installation remained stuck at the beginning. I wonder how many minutes did your manual installation take? Do you have any other solution suggestions, thank you
memointheworld
5 months ago
Hello bro, I have the same problem. As you said, I did not try to install it manually, but even though I waited for a long time, the installation remained stuck at the beginning. I wonder how many minutes did your manual installation take? Do you have any other solution suggestions, thank you
SpiritAngeloZer
6 months ago
Hi all, I have been struggling with the installation of Immortals of Aveum from EA Play a week or so already.
Tried clear Mstore cache, clear EA Play cache, stop process, repair, etc etc.
I finally found a solution for myself and hope it will help those that are still struggling to get it installed.
You are likely stuck at "Wrapping Up" or "Finalizing" like me.
Inside the installation folder, EA Games\Immortals of Aveum\__Installer\ you can see a Installlog.txt
In here, I found this error regarding the installation of donet35sp1.
22:45:00 Started DotNet runtime install phase for: dotnet35sp1
22:45:00 Launching process:
Command: "E:\EA Games\Immortals of Aveum\__Installer\dotnet\dotnet35sp1\redist\dotnetfx35.exe" /q /norestart
Working directory: E:\EA Games\Immortals of Aveum\__Installer\dotnet\dotnet35sp1\redist\
22:45:00 Process exited with exit code 1603.
22:45:00 Error installing DotNet runtime.
So I closed EA Play, stop the EA Background.
And ran the installation manually from the dotnet folder found.
Completed this installation, open EA Play and tried installation again.
This time, it completed the installation !
So the solution? Manually install the dotnet35sp1.
I am running Win11 just in case for comparison.
Just sharing in hope it fixes yours.
riiccyfaya
6 months ago
@Nibor130 what did you do?
riiccyfaya
6 months ago
@Frule88 i tried it but it did not work, any other suggestions?
riiccyfaya
6 months ago
@RyecForce i need help
RyecForce
7 months ago
For me, I was using a limited account on Win11. Had to finish (or resume) the install from the admin account for it to work. Tried "Run as Admin" on limited account, but that didn't help. After installing game in Admin account and running it once, I was able to go back to limited account and play with no issues. Seems to get stuck on installing .Net 2.5 or whatever other redistributables it needed and didn't get the right priviledges to do so.
caiiii01
8 months ago
having this problem right now and apparently only fix is to wipe windows. Awful app.
ThePooterCoot
9 months ago
This did not work for me everytime i hit stop on the background services the app just crashed