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Anonymous's avatar
Anonymous
8 years ago
Solved

I cant hear the dialogue

Product: A Way Out
Platform:PC
Which mode has this happened in? Online Co-Op
Which character were you controlling? Vincent
Summarize your bug We started the game and were in the first scene on the plane. As soon as the characters started speaking, during the cutscene, I couldn't hear them talking. I tried everything to fix it. I tried to switch my audio to stereo, I have searched the very depths of the internet, and I have tried contacting EA; nada.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know, test it.
What happens when the bug occurs? Can't hear any dialogue.
What do you expect to see? I expect to hear the characters.

I don't have any further evidence.

  • EA_Darko's avatar
    EA_Darko
    8 years ago

    @michaelngai0519 If it's working on speakers and not on headphones then this is most likely an issue in how the sound is outputting.  Can you try setting your output to stereo and then try again. 

16 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    This also happens to me, he hears the dialogue but I do not.. I am using the friend pass version and my friend has the full version. We are playing on Origin/PC. Is there any more information I can provide?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @SerGoulding Can you check your sound settings and ensure that it is outputting correctly, eg if you have a stereo set up that it is not outputting in 5.1. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I'm not sure what you mean. The game is outputting sound just fine through headphones and the game has all sounds (e.g. the plane propeller at the start, the crowds cheering etc). The problem is that none of the characters speak their voice lines. This applies to the main characters and NPC's, but not to say one of the police officers who yells "get off the bus!". They fully animate and so on, just no voice audio. This happens to just me (the free guest) and not my paid for friend who can hear the dialogue.

    I notice that, like OP, I was playing Vincent. So maybe this matters?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @SerGoulding So there are different audio formats, mono, stereo, surround and a dozen others. If for example you are listening back on a stereo headset or speakers and the sound is outputting in 5.1 then you may be losing out on 3 channels of audio. In both the game and on your device you will have options to change the sound output, can you ensure that the game and your computer are outputting in stereo and then try again.

    Let me know how you get on. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    Okay I got it to work. Had to google 5.1 etc.. I was indeed on 5.1 while my friend had stereo. For anyone who might find this useful I found the option to change this in Sound > Playback > Speakers (the device I use) > right click "configure speakers" > change to stereo. Not sure about in game settings but 'headphones' works.. 

    Thanks for the help!

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