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oskartrue2010's avatar
2 years ago

Immortals Keeps Crashing when opening skill tree or map

I have annoying problem of the game keep on crashing when opening inventory or skill tree or map. 

When I play everything is OK until I switch to map / inventory / skill tree then it goes down.

LowLevelFatalError [File:E:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at E:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdll

I've tried to reinstall the game, install newest graphic drivers and no luck. This is really annoying.

Tech spec:

RTX 4070

Windows Pro 11

32GB RAM

Ryzen 5600X

Wha'ts the solution?

10 Replies

  • Running into the same issue when opening the map. The crash actually stalls either my GPU or CPU and I have to hard reset my PC. Reproduce every time.

    Playing on recommended settings. 

    3090 ti

    I9-12900KS

  • NT7_Lizard's avatar
    NT7_Lizard
    2 years ago

    Same error here, try to open map and the game flat out crashes. I hope they find a solution soon.

  • NT7_Lizard's avatar
    NT7_Lizard
    2 years ago

    Update, figured a semi permanent solution. I turned off DLSS at the main menu, launched my save, and then turned it back on. I have had 95-ish percent success rate with this solution. Also if you are suffering from the ghosting issue, turn off frame generation from DLSS

  • I think I found a permanent solution for the LowLevelFatalError crash.
    Get MSI afterburner and underclock the memory clock of your GPU by -30MHZ. This should fix the problem, even for other UE games.

    I should note that you should lower some graphics settings as well.

    If the crash still happens, try to disable and re-enable DLSS.

  • I have the same problem, and now not. The solution its simple, Install Direct 11 in your pc and the game go perfect, because the problem its the direct 12, only install direct 11 and the game run with normally

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