Immortals of Aveum - Stuck on Preparing download
the game we not install what do i do?
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @TCWarrior20 Would it be possible to get a bit more information for this?
Platform:
EA ID (gamertag):
Region:
Are you getting an error message?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If on PC, please share a DxDiag and an EA App Error ID
Cheers!
here is an srceenshot
- EA_Illium
Hi @TCWarrior20 Thanks for the screenshot, to confirm do you typically see that error (about something going wrong) or get stuck on the preparing screen?
Also, would it be possible to get a DxDiag and an EA App Error ID?
- @EA_Illium No, i was able to download other games just not that one
- @EA_Illium at this piont i may want a refund if i cant play the game
EA_ShepardCommunity Manager
@TCWarrior20 Hey, sometimes when a game purchased has not been fully completed in the system, it can give that error. For example, when you make a purchase, if that purchase on our end is stuck in processing or a pending state it can prevent you from downloading it. You may have been charged on your end but through the system, it simply didn't complete.
This is not always the case for this error but in most, it is the cause. Can you log into profile.ea.com check all transactions and make sure the purchase logs show that the game purchase has been completed in your EA Account logs?
