Immortals of Aveum freezes completely

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Immortals of AveumWhen did this happen? (dd.mm.yy hh:mm) 18/11/2023Summarize your bug The game runs smoothly at the beginning, but after about 10 minutes of gameplay, the sound cuts off, and shortly after, the game freezes completely.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? When playing the game. - Ryzen 5 3600XT (cooling: Corsair iCUE H100i ELITE CAPELLIX), - RTX 3070, - 16 GB RAM, - Storage : Samsung 980 PRO SSD Internal NVMe M.2 PCIe 4.0 500 GB + Samsung 970 EVO Plus SSD Internal NVMe M.2 1 TB, - 2K display at 144 Hz.What happens when the bug occurs? the game freezes completelyWhat do you expect to see? not to freezes ‌"Recently, I purchased Immortals of Aveum. The game runs smoothly at the beginning, but after about 10 minutes of gameplay, the sound cuts off, and shortly after, the game freezes completely. When I check in the task manager, it shows 'not responding.' I've performed all the troubleshooting steps like a skilled computer user, including updates, reinstalling EA and the game, and more.Afterwards, I tried to find solutions on EA forums, contacted EA and Windows customer service, but the issue persists. I've also requested a refund, but unfortunately, it's not possible even though the problem continues. So, if you have a miracle solution, I'm open to it because this feels like a real scam.Let me provide you with my system configuration:- Ryzen 5 3600XT (cooling: Corsair iCUE H100i ELITE CAPELLIX),- RTX 3070,- 16 GB RAM,- Storage : Samsung 980 PRO SSD Internal NVMe M.2 PCIe 4.0 500 GB + Samsung 970 EVO Plus SSD Internal NVMe M.2 1 TB,- 2K display at 144 Hz."

ea_illium · Answer

Hi&nbsp;@TheGreatesRyujin&nbsp;

Thanks for reaching out to the community on Answers HQ!

Can we start by trying the following steps:

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection &gt; Tile Dots &gt; Repair)

EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)&nbsp;
Connection&nbsp;and&nbsp;Advance Connection&nbsp;Guides&nbsp;
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the&nbsp;System File Checker tool then Check for&nbsp;Windows&nbsp;and&nbsp;GPU&nbsp;updates&nbsp;&nbsp;
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues&nbsp;
Restart your device in Clean Boot mode, then just try running the client and game

Thanks!

thegreatesryuji · Answer

Nothing changes. I have the same problem

viperspit666 · Answer

I have also had the issue with this game, from fps drops to stuttering like i am on a mobile. And my pc far exceeds the requirements witrh a 7900x, 32gb ram, and 4090 as well as saved on a ssd. Now my issue is the last patch has actually broken the game and it will not download, i tried resstarting the pc, laucnher, tossing salt over my shoulder, sacrificing a virgin to appease the gods and nothing works, worst now my games refuse to launch at all. This mind you is a clean install and well should not happen.&nbsp;

ea_illium · Answer

Hi&nbsp;@Viperspit666&nbsp;@TheGreatesRyujin&nbsp;

Apologies for the delay and thanks for trying those steps, Would it be possible to get additional information?
&nbsp;

Platform (or client):
EA ID (PSN ID/Gamertag):
If possible, share a Screenshot or Clip...
If on PC, please share a&nbsp;DxDiag&nbsp;and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate.&nbsp;
&nbsp;
Cheers!

thegreatesryuji · Answer

"Hi @EA_Illium,No worries about the delay, and thanks for the prompt response.Here are the details you requested:Platform: PC Windows 10EA ID: TheGreatesRyujinThe requested screenshot are in the files belowI&nbsp;also provided the DxDiag and EA app Error IDI hope this helps in resolving the issue. Let me know if there's anything else you need.Cheers!"

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Immortals of Aveum freezes completely

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