Input signal out of range
I downloaded Unravel this morning, played it for an hour maybe....then just tried to play it again, and it sends my moniter into the "out of range" message...ie...i can hear all sounds, but game does...
Forum Discussion
Hallo @Sour_Cheesil,
thanks a lot for your report. I have a few quick questions for you since at this point I´m collecting all reports of this kind to forward them to the developers.
- Do you play on PC or on Xbox at the moment?
- Can you provide me with a screenshot of what you described?
- Did this happen in the game or in the menu after starting it
- If you play on PC, can you please attach a Dxdiag of your System to your next post?
- Was it possible to solve the issue by restarting the game / your system?
Thanks a lot for your help in advance and sorry for the inconvenience caused by this.
- Do you play on PC or on Xbox at the moment? PC
- Can you provide me with a screenshot of what you described? No, if your monitor shows "OUT OF RANGE" then a screenshot will never be available.
- Did this happen in the game or in the menu after starting it It happens at start up, as soon as i double click the UNRAVEL ShortCut.
- If you play on PC, can you please attach a Dxdiag of your System to your next post? Attached.
- Was it possible to solve the issue by restarting the game / your system? NO
- Approved
Hello @Sour_Cheesil,
Thanks for the quick answer. Your Dxdiag shows that you have multiple monitors connected to your PC, one "unknown" and 2 x Sunplus TV SPV9107. It may be possible that this is where the issue comes from, for instance if the game tries to stretch the picture. I´d suggest you physically disconnect the other 2 monitors from the system and try to start it then to see if that is the cause.
- ApprovedSame problem here. The game goes out of range, black screen and then alt+tab to close the game. It started once and I played the chapter/stage 1 without problems, but now it's impossible. DXDiag: http://pastebin.com/f7tLY7w5
- Approved
Hello @GeografoNerd,
I´m sorry to hear that. I´ve checked your Dxdiag (thanks for that) but cannot spot anything out of the ordinary. Your setup is completely different from @Sour_Cheesil's one hence there isn´t a connection to be made. I think what would help is taking a look at the Msinfo of your systems. However, we can´t request them here on the Forums due to data protection purposes. I´d say the best course of action would be to contact our customer service directly and let them check it for you. If a solution can´t be found our Tier 1 Agents have the option to escalate cases like these to our Specialist Department who will be able to take a more in depth look.
To contact us please click here and make the appropriate selections. After that you will get the option to either start a chat or request a callback from us.
I on my side will get in contact with our QA Team and see if this is something they have seen happening before. I´d appreciate if you could update this thread once a solution has been found so we can help other players like yourselves better in the future. Thanks and sorry for the inconvenience.
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