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yurinlciel's avatar
3 years ago
Solved

It says you don't have permission It says you don't have permission

I made a purchase on Steam on December 23rd, and tried to run it yesterday, but a message saying that I don't have permission to use the EA app came out and it couldn't run. Not just Unravel, Unrave...
  • EA_Shepard's avatar
    EA_Shepard
    3 years ago

    Hey everyone, wanted to jump in and provide some info on this. The error message You don't have permission typically only relates to a few things.

    • Your EA account does not own the game - You had a trial, or another user downloaded it from their account on your PC
    • You have an outdated trial, beta, or game loaded into your registry that needs to be removed
    • You were on EA Play and no longer have that subscription active
    • Your account has a ban on it in which case you would probably already know this one
    • Windows needs permission when you launched the game that is asking for access and you need to confirm access

    If you have not, run through the following and see if this helps

    • Uninstall the EA App
    • Press the Windows key + R, go into the file explorer, type in %temp%, and hit Enter.
    • Delete everything it allows you to delete.
    • Then in the same run box, type, %programdata%, and hit Enter.
    • Delete everything in the Origin folder except the local content.
    • Reboot the PC

    I would also use a registry cleaner to do some HDD cleanup so it removes all older files. Then log in with the account that has a purchased copy of the game in your library. Download the game and when you launch it, swap back to your desktop and make sure Windows is not asking for permission.

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