Forum Discussion

admiralnickf's avatar
admiralnickf
New Novice
7 months ago
Solved

It Takes Two - Graphical glitch on Xbox Series X

Just bought the game for Xbox Series X (physical copy). Booted it up for the first time, and had a horrible graphics glitch that makes the game completely unplayable. https://imgur.com/a/ntTzTXD ...
  • EA_Illium's avatar
    EA_Illium
    7 months ago

    Hey, @admiralnickf Thanks for giving those steps a try, happy to pass this on to the team to be aware of!

    One last thing I wanted to check are you on any insider build of the Xbox operating system? If so, try going back to the latest stable build and check if this continues. 

    If not, check if any other profile on the Xbox also runs into this. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 months ago

Hey @admiralnickf 

First, check if there are any scratches or other physical damage to the disc you purchased. If not, can we check the following?

  1. Make sure you have the latest software update.
  2. Perform a power cycle.
  3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  4. Unplug any devices attached to the USB slot.
  5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

Thanks!

admiralnickf's avatar
admiralnickf
New Novice
7 months ago

Hey there!

I've checked and tried everything you've listed.

The game is up to date, I've power cycled my Xbox, I launched it as the only active game/app. I unplugged my external and I only ever had the game installed on my internal drive. I also uninstalled and reinstalled twice, but nothing has helped.

I really think this is something the developers will need to have a look at.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 months ago

    Hey, @admiralnickf Thanks for giving those steps a try, happy to pass this on to the team to be aware of!

    One last thing I wanted to check are you on any insider build of the Xbox operating system? If so, try going back to the latest stable build and check if this continues. 

    If not, check if any other profile on the Xbox also runs into this. 

    • admiralnickf's avatar
      admiralnickf
      New Novice
      7 months ago

      I'm not on any special build of the Xbox OS, just whatever the latest stable build is.

      I don't have any other profiles on my console, but I did try removing and readding my profile, but I still had the problem.

      Thanks for passing it along. Hopefully it can be fixed soon.

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,506 PostsLatest Activity: 4 hours ago