Forum Discussion
EA_Illium
EA Staff (Retired)
4 years agoWould you both be able to try the following steps to see if this continues?
- Check for updates
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- Check for additional content
- Press the Xbox "X" button on your controller > Select My Games and Apps
- Under Games, scroll to your game and press Start
- Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three)
- Then Manage Installation on Xbox one > Should show additional downloads and files if needed
3 years ago
We had this same issue in the same spot in the game on Xbox One, and this solved it. THANK YOU! So how my husband and I can finish the game now!
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