It Takes Two Glitch between Levels

We completed the boss level for Clock Tower (The Clockwork Bull) and at the end I know you’re supposed to use the ropes to jump through the wall. No matter how many times we have tried, we cannot jump through the wall. May always falls flat like she hit the wall instead of going through the hole. This makes it so we can’t go to the next level.  Any idea if this can be fixed? Do we have to restart the entire game?