I have a friend who is attempting to connect to my game online, I have the full game and he has the friend pass. Everytime he accepts the invite and attempts to connect, it keeps giving the error "your account settings have changed." It's on the switch and I'm not sure the answer to some of those questions but I do know we haven't even gotten to play together at all, he's just trying to connect online and it's not allowing him to.
EA Staff (Retired)Both on the switch, neither has a child account. My friend has the friend's pass while I have the full game.
exact same thing is happening to me! Both on switch, won’t connect online, same error code, both adult accounts, etc.
EA Staff (Retired)Can we try the following?
Clear Cache:
1. Open System Settings on the HOME Menu
2. Then select System ⇒ Formatting Options ⇒ Clear Cache.
3. Select the user you'd like to clear the cache for, then follow the on-screen instructions.
Data Corruption:
1. Open the System Settings from the Home menu
2. Go to Manage Software and select Apex Legends
3. Choose Check for Corrupt Data
4. Choose Redownload if it finds any corrupt data
3) Check for Switch System updates;
4) Check for a power/sleep Mode issues.
5) Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
If you continue running into issues, we may need to reach out to support to check if there are any issues with the EA account being used.
I have tried all these and it won’t work
