Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHi @nakachvvya_ Thanks for the update, This is definitely a strange issue.
To check do you play any other game on your EA account or with the switch and EA?
If not can you try logging into either help.ea.com or ea.com with your EA account then restarting the switch and checking if the error message pops up?
2 years ago
I am having the same issue. What is causing this? Why pay $45 for a game we cannot use? Ridiculous.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Jangotchi97, To confirm which platform are you playing on? Can you check for any issues with the information we've shared early in the thread for something that could cause an issue? - 2 years ago
Nintendo Switch lites.
We both restarted our consoles and reinstalled the game. We made sure our accounts are both over 18. Nothing. Same silly message. Is this grounds for a refund since the game cannot be played?