it takes two result code: 102-40050000

Hey @b75ip9jrb6p6 

Thanks for reaching out to the community on Answers HQ!

I wanted to check, have you tried the following already?

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool, then Check for Windows and GPU updates  

Cheers!