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I bought It Takes Two from Steam on Jul 26th 2023 and played it no problem on 27th and 28th Jul, then come 29th and today we can't launch it either through Steam or through the EA Launcher.
It starts to launch. The play button changes to 'cancel', then 'stop' and then it fails after a couple of seconds. Steam updates to say 'last played today'. No pop up, just as if we didn't click the 'play' button at all.
As far as I know we've not updated anything, but since it's stopped launching we've updated the graphic drivers.
It does the same thing when launching direct from within the EA launcher.
- EA_Illium3 years ago
EA Staff (Retired)
Hi @Antmanbrooks To confirm have you previously linked your EA and Steam accounts?
also, when you have a moment can try the following:
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
- 3 years ago
Hi, I have linked my account - I was playing the game 2 days ago, as already stated.
I have uninstalled and reinstalled as well as verified through Steam, which is where I am launching from, again previously working.
EAs app cache has been cleared.
I can't see any of my games in my library, because it says a message about it taking some time, then never loads anything.
All drivers for windows and graphics are updated.
It's not the first time I've experienced issues with the EA app and haven't been able to resolve.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Antmanbrooks Thanks for running through those steps!!
To confirm does this continue to happen in a Clean Boot, where you get the error about EA App taking longer to load?
If so we might be able to try the steps mentioned in our Connection and Advance Connection Guides
Thanks!
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