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Hi @JayCroghan
Thanks for the update, To confirm Battlefield 2042 acts in the same way? (on a side note, BF2042 did recently switch to the EA anticheat software we may be having a separate issue there)
To confirm can we try the following as well?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Install/Repair your VC++ files for your game (Microsoft VC++ Link)
- Restart your device in Clean Boot mode, then just try running the client and game
If this continues would it be possible to get the following:
Cheers!
Why would you mark that as an answer? I very clearly didn't have time to reply and I, the person with the issue, did not say it was the answer to the issue. The reason I didn't say it was the answer was because it was not the answer.
When I try to load either game, either they do nothing, or they flash up the EA launcher as in the screenshot which gives me an error about "background services crashed". I have repaired the games. I have re-downloaded them. I have done every, single, thing I possibly can. I cannot do the things inside the EA App that you described because the EA app will not open for me. I even tried some weird "downgrading" of the EA app which did less than nothing. I have removed EA launcher, I have reinstalled EA launcher, I have repaired EA launcher. I have done literally every single thing that is possible to do. I am a technical architect by trade, I have created some amazing game mods over the years played by millions. I cannot even start either of these games.
I have added both games and the EA app as exceptions in BitDefender but I also totally disabled BitDefender just incase.
The EC app error code, when it does run, is EC:104.
I have run Windows FSC. I have re-installed the entire VC++ SDK. Clean boot mode does nothing. My GPU is fine, it's an RTX 3080. It is not overheating, it is not overclocked.
Here is a video and some screenshots of the entire process.
I eagerly await a real answer.
(Video: https://youtu.be/hgfb4tu7HNA)
(DxDiag: https://pastebin.com/YLgEUBEs)
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