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privatesryan3's avatar
privatesryan3
3 years ago
Solved

link EA account to Xbox game profiles

My daughter plays Apex legends and wanted to link to prime gaming to get a free add on. Created an EA network account, linked to prime (all through xbox s console) and that worked but there appears t...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @privatesryan3 To confirm if you are playing Apex Legends on Xbox it should already be connected to an EA account, you can log in into EA's account portal, to confirm if you already have it connected to the account you recently made or if it may be on a separate account. 

If you run into further issues we have a Help Article about linking accounts. 

Thanks!

privatesryan3's avatar
privatesryan3
3 years ago

Thanks, I read through that online help page but can't find an option to add an XBox profile  - only thing linked in account is amazon prime - see below.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @privatesryan3 This would indicate the Xbox account should be on a different EA account, I would recommend reaching out to our support and providing the information you have so they can look into this further. 

    EA Help on Twitter 

    https://twitter.com/EAHelp 

     

    Live-Support (Phone, Chat, Email) 

    https://help.ea.com/en/contact-us/ 

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