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Comixfan's avatar
Comixfan
6 years ago

Low res issues on Xbox One

Is anyone else seeing a lot of low res graphics on the Xbox One version of the game? On the main menu screen the smaller animated characters that come and go on screen are very low res. During hero...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
6 years ago
Hey there, @Comixfan if you try top power cycle the console do you have still have the same issue? 
 
How to power cycle: 
  1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
    • Important Make sure that you wait at least 10 seconds. This step resets the power supply.
  3. Plug the console power cable back in.
  4. Press the Xbox button  on your console to turn it on.
/Atic 
  • Comixfan's avatar
    Comixfan
    6 years ago

    Did a power cycle and am still seeing the low resolution graphics in the various locations I mentioned previously.

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      6 years ago
      @Comixfan do you have another HDMI that you can test with?

      /Atic
      • Comixfan's avatar
        Comixfan
        6 years ago

        I've tried it with two different monitors and 3 different HDMI cables. The results are the same.

        The game is low res in the previously specified areas and also the graphics in game during gameplay are nowhere close to the sharp high resolution graphics seen in the recently released Xbox launch trailer.

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