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DommieBoy's avatar
DommieBoy
Newcomer
14 hours ago

HELP WITH ACCOUNT

So I'm trying to get access to my original account, that I made on Xbox. I no longer have access to the email associated to the account. So, I can't update the email to an email I have access to. NOW I DONT HAVE ACCESS TO THE EMAIL BECAUSE IT WAS MADE WHEN I WAS LIKE 12. I currently play on steam because I upgraded to pc, I would love to be able to use my Xbox account for apex on steam. I have many badges and heirlooms on my Xbox account that I can't use if I want the luxury of playing on my current platform. I have spent a minimum of 2600 hours on Xbox. If you can't do anything which I'm sure you can't, I would love the help to have access to the original account. I can show that I'm logged into my Xboxes EA account, if necessary, but I am not asking for help on that account because most sites send the conversation to email... which funny enough I don't have access to. 

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hello DommieBoy​,

    please contact EA Support through Chat, so they can verify your account ownership and then help you change your e-mail. The chat option doesn't require e-mail correspondences, so you should be able to do that without access to the old e-mail.

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