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Anonymous's avatar
Anonymous
7 years ago
Solved

LowLevelFatalError (UE4-Haze1) Crashing

I am playing Vincent.  My wife is playing Leo.  We get to the construction site where we are chasing the Foreman.  When I begin to lower the crane the game freezes for my wife playing Leo.  Eventuall...
  • Anonymous's avatar
    Anonymous
    7 years ago

    So i took 1 week off and revisited it today.  Got it fixed for me!

    I did the following:

    1) I went to https://www.wagnardsoft.com/ and downloaded DDU v17.0.8.4

        - Install the software

        - Reboot into safe mode

        - Run software and let it do its thing

        - Reboot once its done

    2) Re-Downloaded Nvidia Latest drivers (not autodetect). Installed using "Express" option

    3) "Disable real time thumbnails"

        - Here is the guide: https://www.windowscentral.com/how-disable-taskbar-thumbnail-preview-windows-10 

    4) Go to Control Panel --> System --> Advanced System Settings.  On the "Visual Effects" tab I selected "Adjust for best performance"

    5) Ensured desktop scaling (DPI) within windows was at 100% (not 125%, 150%).

    I rebooted and was able finish the entire game in Fullscreen with no crashes.

    Hope this helps anyone else with these frustrating crashes!  

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

@xSEOx Can you ensure that you have the most recent drivers for your GPU installed, the error you are seeing can point to issues with drivers being corrupted. 

 
 
Once done, can you try lowering the resolution and playing in borderless mode.
 
Let me know how you get on.
Anonymous's avatar
Anonymous
7 years ago

I have done the following:

1) Completely uninstalled Nvidia GeForce drivers.  I then downloaded drivers directly from Nvidia and installed as Admin.  They are version 391.35 which is the latest (released 2018.3.27).

2) I right clicked on the game from within Origin and ran a "repair"

2) We set the game to 1650x1080 and windowed mode.  We made it past the crane.  Then the same error occurred during Leo's fight with the the guy we are chasing (he has an axe). 

After this I completely uninstalled A Way Out and rebooted.  I then re-installed the game but this time on my Samsung SSD (vs the WD Black drive).  

We will be trying this out in about 3 hours once she wakes up. 

Other things I have thought about.

Switching characters.  I have not tired loading this scene with Me playing LEO and her Playing Vincent. 

 *NOTE*

I have not tried setting desktop resolution to 1650x1080 and playing in Borderless window mode.

Attached:
I attached the DxDiag from her PC.

  • Anonymous's avatar
    Anonymous
    7 years ago

    We have tried the following now:

    1) Changed the account with full version to her PC.

        - I used the friend pass

    2) switched characters, I am leo and she is vincent

    3) 1680 x 1050 desktop resolution:  Game in window and borderless window

    4) reduced textures to medium and rest of settings to medium / low

    Still crashes with the same error......

    Ive ran out of ideas at this point.....

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      7 years ago

      @xSEOx Your DXDiag is showing that you have a number of errors including APP CRASH Problem signature:P1: NVDisplay.Container.exe and Event Name: LiveKernelEvent which points to an issue with your GPU. The best thing to do is uninstall all your existing GPU drivers and then reinstall them offline. 

      • Anonymous's avatar
        Anonymous
        7 years ago

        I uninstalled all Nvidia software from Add/Remove Programs

           - Rebooted twice

        I let the 660TI get auto discovered by windows

           - I went to device manager and Uninstalled 660TI and choose "delete driver package"

        After reboot I went to Nvidia site and downloaded 391.35 Drivers for offline install (445MB)

        I installed drivers and rebooted


        We have finally made it past that scene.  

        We got all the way to the theater where Leo is pushing Vincent to the vent and the hitman is beating on the door.  

        her game then crashed again but this time a different error.....(attached)

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