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Archangel079's avatar
Archangel079
2 years ago
Solved

Me and my brother both got EA play and we can't play the game together...???

Me and my brother got EA play seperately on our both accounts, got EA Play after my brother did so we could play wild hearts and battlefield together, but we seem to get dusconnected every time we la...
wild hearts
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Archangel079 

     

    For information on linking a new account or unlinking an older account from EA, check out our help articles below. Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

     

    Please Note: The PSN account that is unlinked will lose items, and progress for all EA games it has played (see the Unlink your platform article above)

     

    If you have any questions before unlinking an account or need assistance reach out to our support. 

     

    How to use EA Help

     

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Archangel079 

There are a few different reasons you could be getting disconnected, to confirm you are playing on separate PS5's with your own PSN and EA accounts?

If so, let's try the following first: 

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database
Archangel079's avatar
Archangel079
2 years ago

Yes, both on different ps5s with different accounts both ea and psn and seperate subscribtions. Thank you for the tips, will try it out and see

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