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etia112's avatar
etia112
12 months ago
Solved

My friend has Friend's Pass in It Takes Two and can't start the game

Hi  My name is Eylül. I bought the full version of the game, and my friend bought the friends pass. before we could enter and play the game without any problems. Yesterday I was able to enter the ga...
etia112's avatar
etia112
12 months ago

and I forgot to tell you that we got the game through epic games. helpp pleaseee

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
12 months ago

Hey @etia112 

Can we give the following steps a try first?

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
  3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
  4. Troubleshoot your connection to EA games
  5. Check if any background applications are stopping the EA app or your game.
  • etia112's avatar
    etia112
    12 months ago

    Thank you for your help, but despite following the step by step it didn't work and the game still won't start. What can we do, is there any other solution?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      11 months ago

      Hi @etia112 would it be possible to get a DxDiag file?

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,565 PostsLatest Activity: 2 hours ago