My game won't work?
I just downloaded the game and ever time I open it the ea and maxis logos show up then a black screen with music shows up. The game is playing the screen is just black, I can't see any thing. I don't...
Forum Discussion
For anyone wanting help getting the game running,
PLEASE post:
Platform you are on...
IF PC please post DxDiag, Anti-virus used, and any error messages seen at the time of the issue.,
Please also post EXACTLY what is happening....ie please don't say my game doesn't work....please say for example, I click on the start icon in Origin, and the button goes grey and then back to orange...or the game starts up, screen goes black and crashes back to desktop....details can help.
Basic trouble shooting...
Run as administrator, temporarily disable anti-virus and repair game files and recheck game, disable all overlays...that means discord, teamspeak, Origin, MSI, AMD, Nvidia, Razor, and Fraps just to name a few....update all video and sound drivers, disable all unused sound devices, clean boot the system...repair the game and retest...,
IF on console, power cycle the system, verify integrity of the game, and power cycle internet modem..
Also please remember this is a player to player help forum, and while the Devs may be looking here, most people here are fellow gamers trying to help...
I am able to start "friend pass" but not the full version. This doesn't make sense at all...
