I just downloaded the game and ever time I open it the ea and maxis logos show up then a black screen with music shows up. The game is playing the screen is just black, I can't see any thing. I don't understand. I've tried uninstalling and reinstalling but nothing works. Please help, thanks!

To PC gamers, I just found out what causes the problem with the game not launching. It's the in-game graphic settings. Here is what I did to fix it.1. Uninstalled the game using Revo Uninstaller (including removal of all files and registry entires remaining)2. Installed the game as Friend Pass (this one was launchable anyway) and lauched it3. In graphic settings I set everything to default (reset)4. Exit friend pass version5. Started the normal (paid) version of a game.Works fine. So this means one of the graphic settings causes the issue. My investigation says, it's Texture Quality - Ultra.Please let me know if this fixes the problem for the rest of you.Have a good Sunday!

Actually fixed the problem that me and @Rudeman84 mentioned!The issue was with the version of Origin - I had v9.xx installed and for some reason it never updated to v10.xx even though I have auto-update option enabled. Unistalled Origin, downloaded latest installer and installed it. Everything works now.Hope it helps you guys as well!

Me and my friend have been dealing with this for 8 hours now. We have done everything the support said then we called them we have been talking with them on the phone over 2 hours now and the ea support's specialist has no idea what the problem could be. They said that we are going to get an answer in 24 hours and that they are contacting the developer team for the answer.

thank you all!origin didn't update automaticaly! Now it works!

None of those work, we called ea support they said they do not know what the problem is and that they will talk to specialists about this problem. Thanks for your help.

My game won't work? | EA Forums

109 Replies

Anonymous
7 years ago
game still dont start, paid 30 bucks for nothing.. hope someone finds a solution, here my dxdiag log
DxDiag.txt76 KB
holger1405
Hero+
7 years ago
@Spirit0147

There are Origin errors in your DXDiag.

Uninstall Origin after this guide.

Reboot

Install this version of Origin. (Run the "OriginSetup.exe" as Administrator.

reboot

Test.
Anonymous
7 years ago
I got my game working, I reinstalled Origin Launcher and included the Beta Option.
Warsim96
7 years ago
Same for me, game don't start. No screen, nothing. This is my DxDiag. Best regards.
DxDiag.txt75 KB
Anonymous
7 years ago
Same here. Although in contrast to everyone else here I'm getting a "Fatal Error!" upon startup. There is no error code or
anything to go by. I have also tried all the usual troubleshooting steps multiple times:
- Installed/uninstalled Origin
- Tried Beta
- Tried older/latest GPU drivers
- Turned off SLI
- Reverted any overclock settings to default
- Unplugged all non-essential peripherals and 2nd monitor
- Updated to the RTM build of Windows 10 Spring Creators Update
- Flushed DNS etc.
- Tried the trial
- Deleted Origin using the methods described here.
- Switched the config file to 1680x1050 (Windows)
- ...need I go on? 😉
It works flawlessly on my 2016 MacBook Pro (Radeon 460) running BootCamp, so I even copy & pasted ALL files (%appdata% files, config files, game files...) to my gaming PC in the living room. Nada. All I get is this "Fatal Crash". I do see the intro video before it crashes, though. And no, I'm not playing it on a Laptop with mediocre graphics when I have a 4K gaming rig connected to a big screen 😉

Running a Core i7 5280k, 16 GB RAM, 2x Titan XP in SLI watercooled, hooked up to an 4K projector (even tried a regular monitor, of course that didn't work either).
I find it really frustrating: I had a friend over with whom I wanted to play this game and she's not a big gamer and we had limited time. I teased this game all week and then the big moment comes and all I had to say was "Oh sorry, gimme a minute...", which turned into 30 min of troubleshooting and then giving up. That's really not the best first impression to this title. I wish someone from the dev team would look at this.
DxDiag.txt108 KB
EA_Darko
Community Manager
7 years ago
@SandroVillinger As it is working on your other device this certainly points to a device issue and not an issue with the game.

Can you please post your DXDiag in English?
holger1405
Hero+
7 years ago
@EA_Darko

I can read it. 😉

If you need anything in particular translated let me know.

@SandroVillinger

First, this is a player help player forum, I am sure Darko will forward your DxDiag, but you will not see a developer commenting on it here.

Second, that is the newest Windows fast ring build you use there, this is not the best prerequisite if you expect a stable system.

There are several BlueSreen errors in connection with memory addressing errors, did you fix this error?

There are also several "CtHdaSvc.exe" errors. (Creative High Definition Audio Service) Try the game with all audio devices disabled. (Not just disconnected)

If that don't works, preform a clean boot and test the Game afterwards.

When you tested with the monitor, did you also set your DPI scaling to 100%?

Wenn du das lieber in Deutsch besprechen willst, lass es mich wissen.
Anonymous
7 years ago
try making it windowized,
Anonymous
7 years ago
Sorry guys, @EA_Darko and @holger1405 - will switch my OS lang to ENG and resend (probably tomorrow). Thanks for the initial
replies.Great support guys! To respond to your questions:

1. I saw the crashes with the audio device (it's the built-in soundchip, which I'm not using), but disabled that again and still no luck. I had a feeling it might be caused by my multiple audio devices connected/enabled as one of the config files mentions "Headphones" as the default audio device. I then turned off ALL audio devices (NVIDIA HD Audio, Oculus Rift Audio) to no avail; it's not a sound issue then.

2. Microsoft signed off the latest Fast Ring build as "RTM" a few days ago. The game didn't work on the latest stable RTM of Fall Creators Update, so I thought that switching to the new release might do something. Didn't.

3. I haven't tried the DPI 100%, good idea, but I've also got my DPI set to 200% on my MacBook 2016 and it's not causing any issue there ;( But I'll try tomorrow and let you know.

4. To respond to the last question: I did try windowed mode (see my post) and that didn't work.
By the way, in parallel I opened a support ticket yesterday and finally found someone knowledgeable to chat with. The support agent told me that in fact the developers have seen similar crashes on this forum (meaning they ARE looking at it luckily; at least occasionally) but can't really pinpoint it to one cause. He said the likeliest cause is this: https://unreal-engine-issues.herokuapp.com/issue/UE-51650 - a bug in Unreal Engine which might be what's happening to a lot of people here. The original ticket mentions a few GPUs that are affected, mine (Titan Xp) wasn't listed.
There are five workarounds mentioned in this UE ticket:
- Disabling Real-Time Thumbnails
- Running the engine with -dx12
- Running the engine with -opengl4
- Using Forward Rendering
- Setting GRHINeedsExtraDeletionLatency=1 for DX11 https://forums.unrealengine.com/unreal-engine/feedback-for-epic/101964-to-developers-ue-4-14-crashes-error-0x887a0006-hung/page8
)

But again, that was his and his teams GUESS, so they don't know. I tried the dx12 and opengl4 switch (no result; although opengl4 spits out a shader error).
My gut feeling: it's an UE bug, but given that there is no error code or anything, it's a bit of a stab in the dark.
Y93YxMARIOxY93Y
7 years ago
I did everything about this game. Reinstalling game twice. Update gpu drivers to the newest (gtx 1050ti). Switch probably almost option in nvidia panel to disabled. Update my Windows 10. Update Origin to the beta version. l install all Redist folder from game. Nothing works, but I find solution maybe u can try it too. When I download 100% game, game won't work, but when hit 38% of game and stop downloading. Switch origin to offline and run it as admin A Way Out. Game run it and I get blinking green screen, so I switch in graphic options display mode to borderlessfullscreen and now it's fine.

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My game won't work?

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