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Anonymous's avatar
Anonymous
7 years ago

My game won't work?

I just downloaded the game and ever time I open it the ea and maxis logos show up then a black screen with music shows up. The game is playing the screen is just black, I can't see any thing. I don't understand. I've tried uninstalling and reinstalling but nothing works. Please help, thanks!

109 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hiya. Not even the 38% thing worked. I had another chat with the EA support team and it pretty much went like this:

    - Me: Can you follow up on that Unreal Engine bug I reported a while ago? It's what makes the game crash/not run for me and potentially many other users.

    - EA Support: We are not responsible for bluescreens. This is caused by the Windows OS. Contact a PC specialist.

    - Me: Wait, what? I am reporting a bug with the Unreal Engine, this is not a bluescreen.
    - EA Support: I'm sorry, but we can't help you with OS bluescreens.

    - Me: IT'S NOT A BLUESCREEN. Right, ran you at least forward this to a developer from Hazelight? 

    - EA Support: Can we help you with anything else? If not, have a nice day.

    - Me: ......

    .....

    It's refund time. 

  • Anonymous's avatar
    Anonymous
    7 years ago

    @holger1405Yes. Set to 100%. Didn't work. What's really sad: I dusted off my PS4 Pro last night as my friend was over and bought it there (again), as messing with PC and EA seemed to be going nowhere. Let's see if I can get a refund; the game isn't listed as a refundable game in my account (probably because I bought it 2 weeks ago). 

    Should've done that from the beginning, but how was I supposed to know - I just wanted the "best" possible experience, and that's usually on PC. 

  • Anonymous's avatar
    Anonymous
    7 years ago

    Ok guys i had the same problem. The Play button would go inactive but the game wouldnt start and it just went back to active again. I noticed that original client said that there was a new version and i clicked to update it and thought that it did but it did not and the game wasnt starting. I just manually downloaded latest version and installed it and it worked for me.

  • nickandjulia's avatar
    nickandjulia
    7 years ago

    That worked for me, kinda.

    I tried everything I could find and was about to reinstall windows.

    Even Installed free trial version from another account. It launched but with poor resolution. Reset to "default settings" didnt help, cause it already was "default". When I set "windowed fullscreeen" everything became ok. And the regular version FINALLY launched.

  • So I had the same issue and tried EVERYTHING to get it to run. I tried for 2 days. Nothing people had written here helped. On 2 different systems.

    Trial version works on both btw.

    But I finally found a solution for the steam version in 2020.

    Go to Account Details -> View purchase history -> A Way Out -> I would like a refund.

    Go to the store and buy a different Game that actually works.

    Problem solved.

  • simgot12's avatar
    simgot12
    5 years ago

    Hello, bought ea play on steam and tried launching the game but over a quick intro screen and some music the game froze and my task manager is telling me is not responding, same thing happens with Jedi:Fallen order but weirdly not with titanfall 2. Please im a tthe end of my rope here

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