Need to download a game that is already downloaded and cannot download at all

Question

This is a little complicated but let me break it down one by one.Game? It Takes Two.Have I played it yet? Yes. 30+ hours already.What exactly happened, in short?&nbsp;Today when I opened EA Desktop App, I see the PLAY button became DOWNLOAD button. I can't fix it. I also tried to re-download the game, but no matter where the download folder is (yes, I tried to override the game file and hoped it will verify the file so I don't need to download it again), I receive a pop-up window saying:&nbsp;There was a slight hiccup and we couldn’t finish installing It Takes Two. Restart your PC and try again.&nbsp;This is hilarious.&nbsp;Restarting App?&nbsp;Doesn't work.App recovery? Doesn't work.Uninstalling &amp; Reinstalling EA Desktop? Doesn't work.Reinstalling through Xbox App? Doesn't work.Running as admin? Doesn't work.Restarting PC? Doesn't work.Opening ItTakesTwo.exe directly? Doesn't work. Neither with EA Desktop closed nor with EA Desktop open. It makes no difference if I run as admin.Granting EADesktop &amp; EALauncher more permissions? Doesn't work.Repair (another option if I opened the uninstaller)? Doesn't work.Log file:&nbsp;     0	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::utils::logAppInfo)	[STARTUP] app[EADesktop], configurable[false], buildType[opt], processId[7756]
     1	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::utils::logAppInfo)	Version: 12.0.176-5083-8a085c3d0
     2	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::utils::logAppInfo)	Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe -updater_call]
     3	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::AppMainCommon::AppMainCommon)	[Sec] searching local cert store
     4	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::AppMainCommon::AppMainCommon)	[Sec] cert error: subject[local.debug.juno.ea.com] issuer[debug.juno.ea.com] error[The issuer certificate of a locally looked up certificate could not be found]
     5	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::AppMainCommon::AppMainCommon)	[Sec] cert error: subject[local.debug.juno.ea.com] issuer[debug.juno.ea.com] error[No certificates could be verified]
     6	[2022-01-19T15:26:50.757Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::AppMainCommon::AppMainCommon)	[Sec] Verification errors, disabling debug mode
     7	[2022-01-19T15:26:51.032Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::graphql::init)	GraphQL env = url.production
     8	[2022-01-19T15:26:51.032Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::graphql::init)	GraphQL url = https://service-aggregation-layer.juno.ea.com/graphql
     9	[2022-01-19T15:26:51.032Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::graphql::init)	GraphQL service configured.
    10	[2022-01-19T15:26:51.941Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::servicesInit)	Services started.
    11	[2022-01-19T15:26:51.941Z]	PID:  7756	TID: 15240	INFO    	(eax::apps::app_main)	Client started from updater: [true]
    12	[2022-01-19T15:26:51.966Z]	PID:  7756	TID:  6864	INFO    	(?)	[grpc] [subchannel.cc:1082] New connected subchannel at 000001AE36506E60 for subchannel 000001AE361D1630
    13	[2022-01-19T15:26:52.156Z]	PID:  7756	TID:  6864	INFO    	(eax::apps::DesktopCoordinator::bgsIpcConnectivityChanged)	BGS connectivity changed.  isConnected[true]
    14	[2022-01-19T15:26:52.321Z]	PID:  7756	TID:  5516	INFO    	(eax::services::ipc::IpcServerImpl::runInternal)	Ipc Server listening on [localhost:4697] port [4697]
    15	[2022-01-19T15:26:52.336Z]	PID:  7756	TID: 15240	INFO    	(`anonymous-namespace'::applyQtWebCacheWorkaround)	Removed QtWebEngine's cache (C:/Users/10329/AppData/Local/EADesktop/QtWebEngine/Default)
    16	[2022-01-19T15:26:52.336Z]	PID:  7756	TID: 15240	INFO    	(eax::services::qtUtils::CookieJar::addRememberMeCookies)	Rememberme ignored as it is for a different user.
    17	[2022-01-19T15:26:52.347Z]	PID:  7756	TID:  5516	INFO    	(eax::services::process::Process::createProcess)	[PROCESS]Executable: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALocalHostSvc.exe | CmdLine:  | Current Directory: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ | PID: 6660 | breakaway: false
    18	[2022-01-19T15:26:52.473Z]	PID:  7756	TID:  7656	INFO    	(eax::TrustedClock::Impl::processServerFnResult)	[clock] sync to server time established: lastsync[-] now[2022-01-19T15:26:53.000Z]
    19	[2022-01-19T15:26:53.000Z]	PID:  7756	TID:  7656	INFO    	(eax::TrustedClock::Impl::processServerFnResult)	[clock] discontinuous time adjustment for clock drift: drift[526.506ms]
    20	[2022-01-19T15:26:54.389Z]	PID:  7756	TID: 15036	INFO    	(eax::services::ipc::IpcServerImpl::handleNewStreamClient)	New client subscribed.  streamUri[type.googleapis.com/eax.services.ipc.SuiteShutdownNotif]
    21	[2022-01-19T15:26:54.389Z]	PID:  7756	TID: 15036	INFO    	(eax::services::ipc::IpcServerImpl::handlePeerConnectivity)	Client connected [EALocalHostSvc.exe]
    22	[2022-01-19T15:26:54.389Z]	PID:  7756	TID: 15036	INFO    	(eax::services::ipc::IpcServerImpl::handleNewStreamClient)	New client subscribed.  streamUri[type.googleapis.com/eax.services.ipc.GameRunStatusNotif]
    23	[2022-01-19T15:26:54.389Z]	PID:  7756	TID: 15036	INFO    	(eax::services::ipc::IpcServerImpl::handleNewStreamClient)	New client subscribed.  streamUri[type.googleapis.com/eax.services.ipc.AuthInfoUpdateNotif]
    24	[2022-01-19T15:26:54.836Z]	PID:  7756	TID:  5516	INFO    	(eax::AuthCodeCoordinator::FsmHost::doLoadAuthView)	Initializing auth view
    25	[2022-01-19T15:27:02.129Z]	PID:  7756	TID: 15240	INFO    	(eax::services::windowing::QmlWebView::createPopup)	[windowing] Handling request to open url 'https://signin.ea.com/p/juno/redirectXbox?execution=e1074463192s1&amp;initref=https%3A%2F%2Faccounts.ea.com%3A443%2Fconnect%2Fauth%3Finitref_replay%3Dfalse%26display%3DjunoClient%252Flogin%26response_type%3Dcode%2Bid_token%26code_challenge_method%3DS256%26redirect_uri%3Dqrc%253A%252F%252F%252Fhtml%252Flogin_successful.html%26locale%3Den_US%26sbiod_enabled%3Dtrue%26nonce%3D-2142089351%26code_challenge%3D8v0D_rAaN8o4Kyf2X8a_9cuzuIvMsn-OitnrXYi7KkM%26client_id%3DJUNO_PC_CLIENT' in a new window with a popup
    26	[2022-01-19T15:27:19.711Z]	PID:  7756	TID:  5516	WARN    	(eax::`anonymous-namespace'::extractIdTokenData)	cid value was empty
    27	[2022-01-19T15:27:20.805Z]	PID:  7756	TID:  5516	INFO    	(eax::AccessTokenCoordinator::FsmHost::doStartTimer)	Attempting token refresh in [14099s]
    28	[2022-01-19T15:27:21.208Z]	PID:  7756	TID:  5516	INFO    	(eax::apps::DesktopCoordinator::FsmHost::doHandleAuthenticationChange)	Application state is now Online.  Skipping notification.
    29	[2022-01-19T15:27:22.029Z]	PID:  7756	TID:  5516	INFO    	(eax::apps::DesktopComponent::Impl::handlePersonaeUpdate)	Country code: [CA], belongs to EU? no
    30	[2022-01-19T15:27:22.407Z]	PID:  7756	TID: 15168	INFO    	(eax::handleImageDownloaded)	Image retrieved already exists in avatars' cache. Not overwritten: url=[https://secure.download.dm.origin.com/production/avatar/prod/1/599/40x40.JPEG]
    31	[2022-01-19T15:27:26.196Z]	PID:  7756	TID:  6252	INFO    	(eax::SocialCoordinator::FsmHost::enterConnected)	SocialCoordinator connected: Origin SDK social functionality now available
    32	[2022-01-19T15:27:26.300Z]	PID:  7756	TID:  6252	INFO    	(eax::components::clientLibrary::ClientContentCache::handleContentUpdated)	Content cache: SYNC COMPLETE
    33	[2022-01-19T15:27:26.336Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    34	[2022-01-19T15:27:26.337Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    35	[2022-01-19T15:27:28.242Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdkGroups::GroupsModuleImpl::reportError:333): (GroupsModule) Error (408): 
    36	[2022-01-19T15:27:28.242Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::GetPendingGroupInvitesFlow::onPendingGroupInvitesResponse:63): Failed with http status code: 408
    37	[2022-01-19T15:27:28.242Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::Flow::finish:66): (GetPendingGroupInvitesFlow-FlowKey_10) Error (76): Get pending group invites failed
    38	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::Flow::finish:66): (InitializeGroupsServiceFlow-FlowKey_4) Error (76): Get pending group invites failed
    39	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdkFriends::FriendsModuleImpl::reportError:212): (FriendsModule) Error (408): 
    40	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::GetOutboundInvitesFlow::onGetOutboundInvitesResponse:61): Failed with http status code: 408
    41	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::Flow::finish:66): (GetOutboundInvitesFlow-FlowKey_8) Error (23): Get outbound invites failed
    42	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::Flow::finish:66): (InitializeFriendsServiceFlow-FlowKey_3) Error (23): Get outbound invites failed
    43	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	ERROR   	(eax::RelationshipSystem::{ctor}::&lt;lambda_223d4e2d31c243734d1485e42d15c9fc&gt;::operator ())	[SocialSDK] onFriendsInitialized: success [false], code [23], msg [Get outbound invites failed]
    44	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdkFriends::FriendsModuleImpl::reportError:212): (FriendsModule) Error (408): 
    45	[2022-01-19T15:27:28.243Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdkFriends::FriendsModuleImpl::reportError:212): (FriendsModule) Error (408): 
    46	[2022-01-19T15:27:28.277Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdkFriends::FriendsModuleImpl::reportError:212): (FriendsModule) Error (408): 
    47	[2022-01-19T15:27:28.277Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdkGroups::GroupsModuleImpl::reportError:333): (GroupsModule) Error (408): 
    48	[2022-01-19T15:27:29.620Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    49	[2022-01-19T15:27:29.620Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    50	[2022-01-19T15:27:30.028Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    51	[2022-01-19T15:27:30.028Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    52	[2022-01-19T15:27:30.029Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    53	[2022-01-19T15:27:30.029Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    54	[2022-01-19T15:27:33.972Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    55	[2022-01-19T15:27:33.972Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    56	[2022-01-19T15:27:34.011Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    57	[2022-01-19T15:27:34.011Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    58	[2022-01-19T15:27:34.097Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    59	[2022-01-19T15:27:34.097Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    60	[2022-01-19T15:27:34.097Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    61	[2022-01-19T15:27:34.097Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getInstallSettings)	Could not find entitlement for offer Origin.OFR.50.0004288
    62	[2022-01-19T15:27:34.098Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    63	[2022-01-19T15:27:34.098Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getInstallSettings)	Could not find entitlement for offer Origin.OFR.50.0004288
    64	[2022-01-19T15:27:34.098Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    65	[2022-01-19T15:27:34.098Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getInstallSettings)	Could not find entitlement for offer Origin.OFR.50.0004288
    66	[2022-01-19T15:27:41.250Z]	PID:  7756	TID:  6252	INFO    	(eax::components::clientLibrary::ClientContentCache::handleContentUpdated)	Content cache: SYNC COMPLETE
    67	[2022-01-19T15:28:03.340Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::RtmModule::onRtmLogMessage:821): 2022-01-19 23:28:03 ERROR&gt;FetchChannelHistoryRequestJob&gt;Fetch Channel History Request timed out.
    68	[2022-01-19T15:28:03.340Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::RtmModule::checkError:954): (RtmModule) Error (30001): Fetch Channel History Request timed out.
    69	[2022-01-19T15:28:03.340Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::Flow::finish:66): (FetchMessageHistoryFlow-FlowKey_20) Error (42): Fetch Channel History Request timed out.
    70	[2022-01-19T15:28:03.340Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::Flow::finish:66): (InitializeChannelFlow-FlowKey_17) Error (42): Fetch message history failed
    71	[2022-01-19T15:28:03.340Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::BuildChannelsListFlow::finish:101): (FlowKey_16) Failed to initialize all channels
    72	[2022-01-19T15:29:21.571Z]	PID:  7756	TID:  6252	INFO    	(?)	[SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::RtmModule::onRtmLogMessage:821): 2022-01-19 23:29:21 ERROR&gt;RTMService&gt;No request found with RequestId (5). Dropping Response
    73	[2022-01-19T15:36:02.254Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    74	[2022-01-19T15:36:02.255Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getInstallSettings)	Could not find entitlement for offer Origin.OFR.50.0004288
    75	[2022-01-19T15:36:02.255Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    76	[2022-01-19T15:36:02.255Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getGameStatus)	Found no offer id matching 'Origin.OFR.50.0004288' in entitlement list
    77	[2022-01-19T15:36:02.255Z]	PID:  7756	TID: 15240	INFO    	(eax::domain::model::content::entitlementHelpers::findByOfferId)	Could not find entitlement for offerId [Origin.OFR.50.0004288]
    78	[2022-01-19T15:36:02.255Z]	PID:  7756	TID: 15240	WARN    	(eax::ui::GamesManagerProxy::getInstallSettings)	Could not find entitlement for offer Origin.OFR.50.0004288
    79	[2022-01-19T15:36:10.606Z]	PID:  7756	TID:  6252	INFO    	(eax::components::clientLibrary::ClientContentCache::handleContentUpdated)	Content cache: SYNC COMPLETE

iluminatethesky · Answer

Hey&nbsp;@PokeyKetchup87

Thanks for providing all this information, much appreciated.

I see you've tried a lot of troubleshooting! Have you also tried clearing cache in the EA Desktop?

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Let us know if this helps the situation.

Thanks 🙂

- iluminate

pokeyketchup87 · Answer

@iluminatetheskyClear cache doesn't work. In fact, that is what I meant by App Recovery. This is sad.

iluminatethesky · Answer

@PokeyKetchup87,

Sorry about that, didn't mean to repeat a step you've already tried.

Did you reach out to Support to see if there's any further steps you can try? It seems like you've tried everything under the sun, but maybe they have another resolution.

https://help.ea.com/en/contact-us/

Thanks 🙂

- iluminate&nbsp;

pokeyketchup87 · Answer

@iluminatetheskyThank you for your help. I don't know if it is my Internet problem, Contact-Us page is blank all the time. I asked EAHelp on Twitter and they doesn't respond me after 12 hours. By the way, this post was marked as spam soon after I posted it. Maybe they think I'm joking or trolling. The best result I can get so far is a Loading grey button, which still does nothing, and after restarting the app or restarting my PC, it becomes Download again.&nbsp;

iluminatethesky · Answer

Hey @PokeyKetchup87,

It does take some time for them to respond via DM on Twitter or Facebook.

Also, if you're getting a blank page on the EA Help site, can you try clearing everything in your web browser, and logging in again?

Thanks 🙂

- iluminate&nbsp;

Forum Discussion

Need to download a game that is already downloaded and cannot download at all

5 Replies

Featured Places

EA Originals Discussion

Recent Discussions

DAO launch pad gives a dll error.

A WAY OUT

Trophy Issues on Separate Games

Unity Security Vulnerability for Unity titles

Hi, I bought Split Fiction on Steam, but I can't find it in my EA app library.