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restopark5690's avatar
restopark5690
3 years ago

no response after clicking play button without error message.

I clicked Play button but no response, and back to ea app and clicking play again.. and it doesn't end.. How can I solve this situation? re-installed 5 times (both ea app and wild hearts) so please ...
wild hearts
sstepane's avatar
sstepane
3 years ago
@restopark5690 Check windows event log. Mine crashes with Exception code: 0xc0000409
    • sstepane's avatar
      sstepane
      3 years ago
      @EA_David Hi, have run scannow & dism. Even though scannow have found some issues and repaired these it did not help. Other games I play do not exhibit such a behaviour (and I don't recall when the last time I've seen it...).
      Have ruled out several possible causes (drivers, win update, defender, third party software...) nothing seems to help.
      • sstepane's avatar
        sstepane
        3 years ago

        another thing I've noticed - while the game exe file is of version 1.0.0.0 - it's library file dbdata.dll is of version 1.0.0.1

        ps. i have reinstalled it once, deleted exe files so it will redownload those. no luck.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,293 PostsLatest Activity: 3 hours ago