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restopark5690's avatar
restopark5690
3 years ago

no response after clicking play button without error message.

I clicked Play button but no response, and back to ea app and clicking play again.. and it doesn't end.. How can I solve this situation? re-installed 5 times (both ea app and wild hearts) so please ...
wild hearts
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @sstepane HI, just to swing back to the scannow, you mention it found and fixed a few issues. When this happens it's best to run it again, and see if it finds anything else. It's usually clear after one run, but it's not uncommon to see more issues be found, and that can indicate other issues.

    I apologize if you have already run it multiple times, but I wanted to check that off.
    • sstepane's avatar
      sstepane
      3 years ago

      Hi,

      Thanks for the help.

      sfc /scannow - no errors

      chkdsk /f disk with WH - minor bitmap fix

      chkdsk /f system disk - reboot - scannow - no errors

      ea app repair WH - repair finished, ea app stuck at "repairing" (img included)

      ea app restart - launch WH - same error (0xc0000409)

      delete executable of WH - ea app repair - downloaded executable and stuck at "repairing"....

      • sstepane's avatar
        sstepane
        3 years ago
        @sstepane ps. system and WH drives are ssd (M2)
    • Fluzzeh's avatar
      Fluzzeh
      3 years ago

      Having the same issue, same error code in event viewer.

      Ran the system file checker, no issues found, verified game files via steam, also no missing files.

      Replaced my SSD a few weeks ago, and on a fresh windows 11 install, so I doubt that is the issue.

    • sstepane's avatar
      sstepane
      3 years ago

      I really hoped that 1-st day patch might change things, but this is not happening.

      So, the best way would be find out, what the f... does the executable calls at offset of 0x0000000002cdceb0 and then find, which function of old .dll it gets instead of what it was supposed to be, but I feel we will have to wait for devs update next week and hope it will fix it...

      • NuttySnappy's avatar
        NuttySnappy
        3 years ago

        first i'm sorry for my english language

        i have a same problem as you i alway keep tracking on your post

        but today  i want to play another game but i got some error then i  search a solution for that game  someone say "stop backup Desktop and Documents in Onedrive" when i do that i just try to launch Wild Heat maybe it have a same solution. Then it work!!

        again  i'm so sorry for my english language but really need to tell you about this solution mybe it work to you to

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,293 PostsLatest Activity: 3 hours ago