To EA_Lanna:
Question: When you go to launch the game, is there a particular error message popping up for you?
My answer: There is no any error message. After clicking "play" on Steam, EA app will pop up, after clicking "play" on EA app,
it seems that the EA app will be automatically closed or restarted, the game will not lanuch.
Question: Have you been asked to migrate over from Origin to the EA App?
My answer: No. I have only been asked about whether I allow EA app to be installed after clicking "play" on Steam.
Community ManagerHi @lawrence8102,
Thanks for getting back with the answers to those questions. Completing the migration to the EA app is needed for this. Have you installed the EA App? If not, this guide runs through the steps: How to download, install, and update the EA app
- EA_Lanna
To EA_Lanna:
I have already installed EA app. The problem is that the game will not launch after clicking "play" on EA app. There is no any error message.
Community ManagerHi @lawrence8102,
Ok, thanks for clearing that up. Has your Steam account be linked to your EA account? If not, the game can't launch. You can double-check by going to your EA Account and Billing Settings and clicking on the Connections tab. If your Steam account is linked up, it'll be displayed there.
- EA_Lanna
@EA_LannaMy Steam account is linked to my EA account. But the problem still exists.
I see that you will have a patch update next week. Or I should wait for your patch update next week?
