Forum Discussion

restopark5690's avatar
restopark5690
3 years ago

no response after clicking play button without error message.

I clicked Play button but no response, and back to ea app and clicking play again.. and it doesn't end.. How can I solve this situation? re-installed 5 times (both ea app and wild hearts) so please ...
wild hearts
lawrence8102's avatar
lawrence8102
3 years ago

To EA_Lanna:

I have already installed EA app. The problem is that the game will not launch after clicking "play" on EA app. There is no any error message.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @lawrence8102, 

    Ok, thanks for clearing that up. Has your Steam account be linked to your EA account? If not, the game can't launch. You can double-check by going to your EA Account and Billing Settings and clicking on the Connections tab. If your Steam account is linked up, it'll be displayed there.

    - EA_Lanna

    • lawrence8102's avatar
      lawrence8102
      3 years ago

      @EA_LannaMy Steam account is linked to my EA account. But the problem still exists. 

      I see that you will have a patch update next week. Or I should wait for your patch update next week?

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi @lawrence8102, 

        Hopefully not, I'd like to try to see if we can get to the bottom of this soon to help get you sorted asap. To that end, there are some other things that might help launch the game. Could you run through these steps please:

        1. Clear the EA App's Cache (Top Left Menu > Help > App Recovery - Clear cache)
        2. Verify the game in your Steam library
        3. Check for other applications that may be limiting EA App or Game performance
        4. Try closing other Anti-Cheats and overlays that may be running
        5. Check Task Manager to ensure Wild Hearts has fully closed before trying to relaunch. If not, please 'End Task' and then attempt to boot up the title again.
        6. Reset the EA account password. In the past, this has worked for other players. 

        - EA_Lanna

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,297 PostsLatest Activity: 4 years ago