To EA_Lanna:
I have already installed EA app. The problem is that the game will not launch after clicking "play" on EA app. There is no any error message.
Community ManagerHi @lawrence8102,
Ok, thanks for clearing that up. Has your Steam account be linked to your EA account? If not, the game can't launch. You can double-check by going to your EA Account and Billing Settings and clicking on the Connections tab. If your Steam account is linked up, it'll be displayed there.
- EA_Lanna
@EA_LannaMy Steam account is linked to my EA account. But the problem still exists.
I see that you will have a patch update next week. Or I should wait for your patch update next week?
Community ManagerHi @lawrence8102,
Hopefully not, I'd like to try to see if we can get to the bottom of this soon to help get you sorted asap. To that end, there are some other things that might help launch the game. Could you run through these steps please:
- EA_Lanna
Hello I am having the same issue as @lawrence8102 ,
I tried all of the steps you mentionned but it didn't solved the problem.
The problem being when pressing play on steam the game doesn't start at all and it only open the "EA app" software.
> Also, it is important to note that my Steam account is properly linked to my EA account used on the "EA app" software.
I am suspect that the problem come from the EA program called "Link2EA.exe" that can be found here ProgramFiles\Programs\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe.
Infact, when launching the game from steam or from the EA software "EA app" a window open which run the following command line: "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "link2ea://launchgame/1938010?platform=steam&theme=BOhni" "" "" "" "" "" "" "" ""
When looking at the arguments used in the command line it lookslike it starting the right game from the steam library as the steam appID is the correct one.
>>> After the window closing while showing nothing (the window from the above commadn line), I can see the process of WILD HEARTS starting in the task manager (with the following command line: F:\SteamLibrary\steamapps\common\WILD_HEARTS\00_game\target_origin\ex\WILD HEARTS.exe)
>>> Finaly the process closes without any error messages (as far as I am able to rapidly browse through the task manager). And the EA software "EA app" opens again in my library showing the game WILD HEARTS being installed through steam.
Hope this give some information to work with and do not hesitate to answer me for any additional information that could help you in anyway possible.
